International Freelance Contract Position: Inbound Outbound eCommerce Sale Agent

International Freelance Contract Position: Inbound Outbound eCommerce Sale Agent

FPM Marketing & Design Inc. (FPM3) is a boutique sales and marketing agency that specializes in brand development within highly regulated industries with locations in Vancouver, New York, the Greater Toronto Areaand expanding into the Greater Montreal Area.

Job description: Are you a sales-oriented, revenue-driven, highly motivated self-starter and looking to develop yourself towards a career in marketing? Then this may be the role for you! FPM3 is looking for a customer-centric, growth-driven, and passionate Inbound/Outbound Sales Agent to work across our portfolio of high-growth eCommerce brands. We set big goals for our eCommerce clients within the regulated consumer products market, and work within a fast-paced atmosphere that nurtures growth and celebrates results.

Location: Remote - International

Hours/Days:Shifts occur between the hours of 6PM – 6AM Pacific Standard Time

IMPORTANT: must be willing to workweekends, and holidays as this is a retail role in an eCommerce industry running 24/7/365

Start Date: Immediately

ABOUT THE ROLE: This role will require someone hungry to please our customers and drive sales to hit and surpass quota. You will obsess over seeking out customer needs to provide total client satisfaction, be detailed-oriented, an excellent communicator, and thrive on multi-tasking in a fast-paced environment. You will work internationally yet digitally alongside our Toronto and Vancouvermarketing teamto drive eCommerce sales for regulated products. You will always have your finger on the pulse of the business and work together to activate and deliver sales plans, that set goals, measure outcomes, and continuously improve. Our customers are provided with a full Omni Channel experience, so being comfortable communicating across phones, live-chat, SMS, email, community channels, and social media platforms is a mandatory skill. With daily tasks and revenue goals at your forefront, you will proactively seek out opportunities, deliver daily KPI’s and work towards your individual and team sales goals. An hourly rate and a commission structure will be provided – it is as simple as it sounds, the more you sell, the more you earn.

Responsibilities include, but will not be limited to:
•Drive sales for our eCommerce clients across all omnichannel platforms
•Communicate with customers to understand needs and recommend exceptional product fits
•Assist and support customers with technical support
•Deliver on daily tasks and KPI’s
•Handle incoming customer telephone calls and chats in a courteous and professional manner, with a mandate to convert and close a sale•Initiate sales by calling existing clients or leads
•Have a strong command of the company's customer service policies, be able to confidently introduce products to new and prospective customers, and be well-trained in product knowledge, to ensure quick and accurate assistance to customers
•Uphold the brand and tonality of each Client
•Proactively utilize all tools at disposal including daily, weekly, and monthly promotional opportunities
•Coordinate the prompt handling of administrative customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, shipping inquiries, credits, and claims.
•Troubleshoot customer service issues in an efficient and effective manner and coordinate between departments including fulfillment and billing for a positive outcome
•Continuously provide feedback tothe Agency Director to optimize ways of working and report customer interactions to further serve marketing integration
•Keep on top of the competition and each brand's value proposition
•Deal with product-related problems such as defective products, the return of products, etc.
•Other tasks as requiredPreferred Skills and Experience:
•A post-secondary degree or diploma is considered an asset•1-3 years of sales related experience (within an eCommerce environment an asset)
•Ability to stay calm under pressure
•Excellent spoken and written communication skills
•Excellent customer service skills and strong computer skills
•Ability to communicate effectively in written and oral English language
•Solution-oriented with a willingness to go the extra mile
•Outstanding organizational skills with the ability to multi-task
•Possess strong relationship building skills to cultivate and develop customer loyalty
•Quick learner with regards to program applications
•Self-starter and self-learner – willingness to self-develop on their own time
•Excellent communication and teamwork skills
•Strong customer service and troubleshooting skills
•Basic mathematical skills
•Exceptional conflict resolution, negotiation, and objection handling skills.
•Continually seeks to understand current industry trends/technologies to stay up to speed and ahead of the competition
•Familiarity with Intercom (conversational marketing platform) an asset
•A passion for high growth eCommerce businesses•Proven proficiency with Microsoft Office productsincluding Outlook, Excel, Word, and PowerPoint
•Must be flexible to work holidays, evenings,and weekends – this is an eCommerce retail job working 24/7/365

Compensation
•Hourly rate, bonuses+ competitive commissionApplication Requirements
•Please include your resume
•Tell us more about yourself and why you think you are perfect for this role
•Include desired hourly rate
•Include potential start date

Thank you to all applicants for your interest. Please note, only those selected for an interview will be contacted. No phone calls or agencies.

Job Types: Full-time, Part-timePart-time hours: 20 -40 per week
Freelance / Outsource Position: $18.00-$22.00 per hourCAD
Additional pay:
•Bonus pays
•Commission pays

Experience:
•sales: 1 year (required)