Operations Associate

Loopie is looking for an Operations Associate in Seattle, WA! This position will be responsible for ensuring the successful pickup and delivery of orders and communicating with washers, customers, and the Loopie team.

What is Loopie?
Loopie is a peer-to-peer laundry pickup and delivery service that charges flat rates per bag with a guaranteed 24-hour turnaround. Loopie does not own a single washer or dryer and instead utilizes a network of Certified Washers and Laundromat Partners to fulfill orders. Loopie drivers pick up and deliver orders from customers and deliver them to the nearest available washer or laundromat partner. They will wash, dry, and fold the order and alert the driver when it is ready to be picked up and delivered back to the customer, 24 hours after pickup. Loopie aims to change the laundry industry and the way people think about doing their laundry by providing a fast and affordable alternative while supporting in-home washers in the community.

What We’re Seeking
• Comfortable working in a fast-paced environment and solving problems on the fly.
• Strong sense of prioritization and a diligent, flexible mindset able to cover multiple things at the same time and react to changes without becoming overwhelmed.
• Kind and caring attitude with strong people and communication skills; willing and able to build and maintain relationships between washers and customers.
• Strong integrity to make the best decisions for the company.
• Excited to work in a startup environment and motivated to bring the best out of themselves and Loopie.

General Responsibilities
• Monitor the admin and the dashboard, fulfilling all orders that come in/are due during your shift.
• Ensure that each pickup and dropoff from a customer leaves them with a positive impression of Loopie.
• Support and actively communicate with team members regarding issues, customer requests, sales leads, etc.
• Execute strategic and operational objectives as we scale the Denver market.
• Answer questions from new customers/washers.

Requirements
• Must have access to a working car/vehicle.
• Must reside in Seattle, WA, or the surrounding area.
• Available to work at least 5 days a week.
• Must be at least 18 years old