Newark Community Manager (Part Time)

Launch Pad is a coworking space located in the heart of Newark, in the historic Hahne Building, steps from the action on Halsey street, and a hub for creativity and entrepreneurship. We are looking for a talented and passionate individual who can capture the meaning of our motto and make it a reality for our members in Newark. In the role of a Community Manager, you are the heart and soul of Launch Pad Newark. As part of our role you will be a key part of a growing company dedicated to inspiring entrepreneurship in cities across the country.

Your responsibilities will include; finding new members who will contribute to the vibe of our space and the community at large, working with the operations manager to ensure smooth day-to-day workflows that enhance a clean and safe environment for our members, and lead efforts on creating programs to enhance and activate the space. You are an innovative and forward-thinking individual who will work alongside us to expand our vision of access and inspiration. As a rapidly expanding company there is never a shortage of opportunity, challenges and ideas needed to fast-track solutions. If you are a person who thrives in a collaborative environment and are enthusiastic about start-ups and coworking, then we want to talk to you.
This is a unique leadership opportunity, giving you a platform to design a role that can challenge you and build your personal brand within the Newark community.

Responsibilities:

Community:

• Curate community programs offering value added events
• Plan and execute monthly community building events
• Contribute to social media, outreach, newsletters, as well as explore possible partnerships
• Maintain a positive relationship with all members and create outlets to showcase support
• Sales
• Facilitate both drop-in and scheduled tours of the space on a daily basis
• Manage the sales process from following up on new leads, signing up new members, to facilitating their move-in/move-out
• Experience with CRM is preferred but not necessary
• Inventory management, weekly reporting

Operations:

• Addresses member concerns and be the go-to person for our members
• Ensure the cleanliness and organization of the space
• Orient first-time members and short-term customers
• Be available to members in person, via phone, and email
• Establish efficient processes for the behind-the-scenes tasks that keep the space running
• Ensure all members are set to be billed correctly on the first of every month and manage outreach to any members who have missed payments
• Marketing:
• Create mutually beneficial partnerships in the community to benefit members, support other Newark businesses, and increase brand awareness
• Manage all social media platforms for your location, including Facebook and Instagram
• Send monthly newsletters to members and the greater LP community in Newark
• Work with an internal marketing team to influence the direction of all paid advertising, audience targeting, and local marketing initiatives

Requirements:

You are:

• Tech-savvy; comfortable working with web-based technologies, which include Nutshell, Asana, Google Suite, Slack, and Proximity (our member management software)
• Love engaging with customers, and creating hospitality inspired experiences
• Community-oriented and committed to Newark’s continued success
• Extremely resourceful; you look for the answers to your questions before asking
• Willing to work hard with a passionate remote team and support Launch Pad’s organizational mission and goals
• Interpersonal Skills:
• Community oriented
• LOVE fostering collaboration in your community
• Organized, detail-drive. strong written and verbal skills
• Strategy planner
• Great manager of diverse personalities
• Be able to thrive in a startup environment

Please email [email protected] with all inquiries.