Customer Operations Specialist

About the Role
As a Junior Customer Operations Specialist you’d be working in a small but growing team, reporting to the Head of Operations and helping to build Amber’s ambitious vision. You’ll be learning a great deal about how a modern, innovative company engages with its customers, and have be able to make a lasting positive impression on them through providing informative, concise and timely support.

Customer Operations Specialist Responsibilities

• Educating our customers on Amber’s product and processes, as well as addressing their concerns and problems, via email, phone and chat
• Advocating for the customer experience, keeping the organisation focused on delivering what matters most to them
• Working closely with our electricity retail partner to help solve customer problems and deliver a seamless customer experience
• Taking initiative to suggest ideas on how to improve and streamline internal processes in collaboration with senior members of our Operations team

Key Requirements
At Amber, we want to hire self-starters who are eager to learn, and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:

• You’re a people person - you love both working with people and helping people
• You’re empathetic - you care and want to understand customers problems
• You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept over the phone, handling a customer complaint or working with an internal stakeholder
• You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
• You’re persistent - you will be working in a fast paced and changing environment and work well in difficult situations

Minimum qualifications:

• Effective communication and interpersonal skills
• Solid base of IT competence with experience with Microsoft Office Suite

Ideal, but not required:

• Experience working in fast-paced organisations
• Experience in energy sector or in customer support
• Passion for technology, energy or the environment