Conversational Design

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Qualifications
YOUR EXPERIENCE:

Minimum bachelor’s degree in computer science / engineering
2+ years of experience within Consulting or premium international firms
Depending on your experience you will be considered for Analyst / Consultant / Manager position
Proven experience and knowledge on the most used conversational AI tools (eg IBM/ Watson; Microsoft / Luis; Google / Dialogflow; AWS / Amazon Lex; SFDC / Einstein; SAP / SAP conversational AI)
Proven experience and knowledge on customer journey design and analytics, to measure the effectiveness of the design/implemented customer journey
Proven experience and knowledge of UI/UX, with the ability to develop wireframing prototyping
Capacity to develop a POC on conversational Design/chatbot to show the value to the customer
Proven experience of Agile methodology, having participated in developments projects
Capacity to analyze E2E business flow
Ability to gather and collet requirements from end users in order to build up the to be target model/customer collect
Proficiency with Microsoft Office applications (incl. process mapping, process documentation, data analysis, presentation for senior stakeholders)
Excellent English communication skills (written & spoken) required
Very good level of the other foreign EU language e.g. German will be strong asset French, Italian