Customer Service Executive

About Curefina

Curefina is an Artificial Intelligence / Machine Learning driven telemedicine / telehealth platform to help experts provide finest and quick cure to our beloved citizens and improve their health and well-being. Curefina brings your healthcare needs at your fingertip. In the era of 5G, we strive to use the advanced technologies to build a healthcare ecosystem to connect citizens across cities, towns, and villages of India with the best doctors from various fields of medicine.

Growth Function

At Curefina, we follow tech-startup culture. You will have flexibility to gain knowledge across various departments. You will have opportunity to work alongside a team of young, talented, and experienced professionals from fields of Engineering, Management and Medical. Furthermore, you will have opportunity to contribute your ideas to help grow the business and lead various campaigns to help get traction for our platform across India. Join our team if you are passionate about working in a startup. Our simple rule of success is - “Life Begins at the End of Your Comfort Zone!"

Responsibilities

• Assist Customers/Doctors/Pharmacy Store Merchants/Delivery Partners with their queries (via Phone Call / Email) and resolve query tickets within minimal time frame.
• Monitor status of users throughout the lifecycle of the online consultation process and resolve any “delay flags” raised on the portal in each step of the process.
• Must show the willingness to learn new things every time.
• Discuss unresolved issues with Reporting Manager/Developer team.
• Willingness to work on multi-skill activities of the company
• Provide regular updates to your Reporting Manager
• Excellent communication and writing skills
• Always maintain a polite and customer service-oriented attitude
• Exhibit patience and empathy to resolve customer queries

Basic Qualification

• 2+ years of experience in customer service required
• Undergraduate/Graduate degree required
• Fluency in English and Hindi required, Marathi a plus
• Familiarity with Microsoft Office Suite – Word, Excel, PowerPoint, Outlook
• Experience with email communications, audio/video chat, and communication over social networks (Facebook, LinkedIn, etc) are a plus

Job Type: Full Time
Salary: ₹1,80,000 - ₹2,40,000 + Bonus
Schedule: Day Shift (6 Days/Week)
Department: Customer Service
Location: Pune, Maharashtra, India; Currently remote due to COVID.

Follow Curefina on LinkedIn for more updates!
https://linkedin.com/company/curefina