Business Analyst

Business Analyst

Manchester

Permanent

Full-Time

About the Role

Due to a continued period of business growth Gamma currently has an exciting opportunity for a Business Analyst to join our Business Process Engineering (BPE) function working as part of our Development directorate.

The fundamental responsibility of the BPE function is to analyse and optimise Gamma’s business processes, portals and other interfaces.

You’ll identify new technology opportunities in workflow and deliver change and improvement in line with an overall digital strategy and the planned development of products and services.

Our team of highly experience Business Analysts operate with clear centres of excellence within the BPE team across Systems Integration, Business Process reengineering and User Experience focused design.

This role is the key in the implementation of a digital strategy, reducing customer effort and in turn our support costs across the organisation.

About You

You will be an excellent team player with a proactive mindset, alongside a passion for working together as a team to achieve goals.
You will thrive in an environment where you are trusted to be work smart and work hard without micro management.
You’ll have previous experience of customer journey mapping and user experience research
You’ll have a strong eye for detail, taking pride in tasks being completed both efficiently and effectively.
You’ll have excellent communication skills with an outgoing and welcoming personality, able to adapt to differing customer groups at ease.
You’ll have the ability to drive performance change via presentation of business insight and stakeholder engagement

About Gamma

Gamma is a leading supplier of voice, data and mobile products and services in the UK.

People are the lifeblood of our success. The people working for us are unusually passionate and enthusiastic about what they do. That’s because the ethos within our company is an open, friendly, honest, non-political environment, whilst always being responsive, flexible, committed and hardworking.

In 2019 we were voted one of ‘The Sunday Times 100 Best Companies to Work For’ for the sixth time.

We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.

There are many good reasons to join Gamma. You’ll find we work in a relaxed environment with an emphasis on delivering the highest quality in everything we do.

We strive to make decisions based on individual merit and ability. We welcome applications from all sections of the community and promote equality of opportunity in accordance with the Equality Act 2010.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CV’s received will not be considered.