Customer Success Manager
(2+ years exp)$35k – $50k • 0.1% – 0.5%
Published: 1 week ago
Kili Technology
Data Centric training data platform
51-200
Enterprise SoftwareArtificial IntelligenceB2B · SaaS · Mobile · Artificial Intelligence / Machine Learning
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedHiring contact
Paul-Emile ChabrelThe Role
Kili Technology is looking for a Customer Success Manager to join the team in Paris. The ideal candidate is an energetic individual who is passionate about solving business problem using data science, and who will efficiently help customers drive value by getting the most out of Kili Technology.
The Customer Success Manager engage with clients to understand their goals and matches these with Kili Technology capabilities in order to drive business value. She/He acts as a trusted advisor to foster not only adoption of the software but also appropriate and productive use of the product’s features.
Key responsibilities:
As a Customer Success Manager, you:
- Develop a deep understanding of customers’ context
- Help clients to translate the business use cases they are trying to crack into data science solutions
- Provide genuine assistance to users by advising on how to leverage Kili Technology to implement data science projects, from design to production
The goal is to ensure customers success to build a win-win relationship that :
- Fosters customer renewals
- Helps Sales to enlarge Kili Technology footprint
Preferred experience:
- Experience in enterprise data projects and familiarity with advanced analytics technologies but more importantly an interest in staying up to date on the latest techniques
- Willingness to share experience and knowledge to empower people
- Capability to ask the right questions and to listen to customers to truly understand their needs
- Ability to communicate ideas, and explain data science concepts
- Comfort establishing credibility with key customer decision makers & influencers
- Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT
- Well organized; handle multiple accounts & assignments simultaneously
More about Kili Technology
Founders
Edouard d'Archimbaud
Founder & CTO • 3 years
Paris
François-xavier Leduc
Founder and CEO • 3 years
Paris
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