Sales & Community Manager

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to discover and pursue new sales prospects, negotiate deals maintain customer satisfaction interpret sales metrics and be goal-oriented. Possess excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone

Should also be able to create and nurture long-term relationships with customers. Resolve any issues that arise to ensure customers are satisfied with our services. And manage the community as a whole.

Responsibilities

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Improve customer service experience, create engaged customers and facilitate organic growth
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirement

• A customer-oriented attitude
• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• BS degree in Business Administration/ Marketing or BSc/BA in hospitality management
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Zoho)