Customer Success Engineer

In the role of Customer Success Engineer at thirdweb, you’ll be responsible for providing technical support for developers using our tools. You’ll work in a small team to ensure an excellent developer experience for customers and community members alike. This role is available both Part Time (20 hours/week) and Full Time.

In this role, you’ll be expected to develop and apply an expert-level understanding of the following areas of the thirdweb platform:

• Dashboard
• Building and deploying smart contracts using Explore and Solidity SDK
• Building apps and games in React, TypeScript, Unity, and other thirdweb SDKs
• Integrating UI components, Auth, GamingKit, and Commerce into existing apps
• Paper Checkouts and Wallets

Responsibilities

• Support thirdweb customers and community members via email, live chat, Discord, and Slack.
• Deliver exceptional customer support experiences with timely responses, accurately diagnosed issues, and complete solutions with clear next steps to users in a consise manner.
• Review code related to thirdweb SDKs and guide users to success.
• Replicate bugs and provide detailed bug reports to our engineering team.
• Identify common questions and create technical content to solve repeatable troubleshooting issues.
• Advocate for our customer needs and be the internal voice of the customer to our Product and Engineering teams.

What we're looking for

• You have an ownership mindset, treat customer issues as your own and own them end-to-end.
• You are a fast pace problem solver that's comfortable in a rapidly changing industry and product.
• You are solutions-oriented and are able to find acceptable alternatives when the first option isn't available.
• Obsessed with learning and wants to take the hard path by joining a startup.
• In depth understanding of thirdweb and web3 from a technical perspective.
• Technical knowledge of code including Typescript, React, and Solidity. Experience building with one or more of our SDKs.
• Excellent writing and communication skills. You can identify issues and clearly communicate technical concepts to users.
• Enjoys talking in technical detail to a wide range of audiences about how thirdweb works.
• Highly organized with a passion to teach.

Bonus Points

• Experience in a customer-facing support role.
• Experience as an engineer preferred.
• Python, Unity, or Go languages.
• Active in the thirdweb community (Include your discord username in app!)
• Actively building your own projects with thirdweb.