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Modern, SaaS for Remote Support

Global Director Dev Ops

$150k – $225k • 0.05% – 0.1%
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We are looking for a talented Global Director of DevOps to manage our Infrastructure and IT teams to own and scale ScreenMeet's Cloud Infrastructure, DevOps tools, Developer Productivity tools and CI/CD process. We need a leader who possesses both deep knowledge of cloud infrastructure and best practices for scaling systems and processes. This role will report directly to the CTO, and be based out of San Francisco. They will serve as a senior member of the engineering team and work closely with our backend, frontend, and mobile teams as we roll out amazing products! We are expanding our product portfolio and growing our customer reach around the globe and we need to continue to build out our infrastructure to support our privacy and security by design requirements. This leader will be a key partner to the business and critical to our expansion strategy. We are currently hosted in AWS with an eye on expanding to other cloud providers or bare metal. Tools in our belt include Jenkins, Terraform, Docker and others. We always look at our job with a critical eye towards automating tasks, knowing that automating the manual tasks now will free us up for the next level of scale tomorrow.

Qualifications • You have 8+ years of proven experience in a production environment operations • You have 5+ years experience of people management running an operations team of 10 or more • You have 2+ years of managing other managers • Experience with incident management and postmortem process • Experience with managing team and infrastructure budgets, including infrastructure metrics and cost controls • You have experience working as part of a global operations team. • You have experience with the following: • Configuring and administering Containers / ECS / Docker / Kubernetes. • Installing, configuring, and administering some of the following: Terraform, Jenkins, NodeJS, Docker, ElasticSearch, MySQL, Prometheus, Janus, Coturn
• Experience with SSO platforms and an understanding of protocols like SAML and OAUTH2, Active Directory, LDAP
• Shell scripting and one or more scripting languages (JavaScript preferred). • On-call (SRE style) rotation, both as a member and as someone who has improved the processes themselves, and done schedule planning

About you • You enjoy working in a fast-paced, informal, and rapidly changing environment where the bar for performance is set high. • You communicate well and enjoy working with people who are passionate about clean code and process. • You are ready to grow both personally and professionally with our business by thriving in a “learn-it-all” culture. • You enjoy leading teams with a can-do attitude and integrity and setting an example through hands-on mentoring • You help drive to the best ideas leveraging the experience of the broader group while charting the course to take the next hill. • You are able to communicate both in written and verbal form in a way that is directly partner facing. • You are an asset to closing deals and ideally a thought leader in privacy and security by design concepts. • You understand how to design and build production monitoring systems that help make our customers successful and our engineers more productive. • You thrive on the pressure of defining, setting a vision for, and delivering best in class uptime SLAs, while being grounded in reality of corrective action analysis when things go wrong. • You are a team builder, collaborator and a talent magnet. People want to work for and with you for the kinds of mentorship and stretch assignments that you give them. Responsibilities • Inspire and lead our Infra/DevOps/IT teams with vision, passion, and drive. • Build out our Infrastructure and DevOps teams in SF, Boston and Ukraine
• Create the vision for and drive our DevOps processes. • In collaboration with engineering team, assess the current and long term infrastructure and IT needs for the organization and build a defensible strategy, and operating plan including team and infrastructure budget forecasting. • Mature our 24x7 global on-call strategy for all essential services. • Improve our end-to-end service availability and performance tracking solution. • Proactively assess potential issues with product delivery, patching, and other changes to mitigate or detect and reduce remediation times. • Enable engineering teams with sandboxed, scalable environments. • Be aware of the latest technologies and champion those which can enable engineering and infrastructure wins. • Develop team skills to build teams and leaders
Location
San Francisco Bay Area
Job type
Full-time
Visa sponsorship
Not Available
Experience
5+ years
Hiring contact

Ben Lilienthal

Avatar for Ben Lilienthal

Meet your team

People you would work with in this role
Serial Entreprenuer, CEO/Founder. 2 exits to public companies. Screenmeet.com is web-based remote support for SaaS and Hardware/Device companies.

ScreenMeet at a glance

Modern, SaaS for Remote Support

ScreenMeet focuses on SaaS, Enterprise Software, CRM, and Customer Support Tools. Their company has offices in San Francisco. They have a small team that's between 11-50 employees.

You can view their website at http://screenmeet.com

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