Trainer - Operations

Key responsibilities:
Design and impart training curriculum for Operations team at MyGate
 Prepare overall training framework for operations team including curriculum, content creation, training resources, tests, feedback, etc.
 Design training curriculum and align with Operations and City Heads
 Create content as per planned curriculum
 Coordinate logistics for training – arranging meeting room, informing participants
 Design pre and post training tests to gauge impact of training
 Obtain feedback from training and improve content / curriculum accordingly
 Continuously update content and curriculum based on new product features or changes in business / operating model
 Design and implement e-training module in coordination with training platform vendors, as required

Requirements for the role:
 Excellent written and oral communication
 Detail oriented: be able to go to field to understand processes in detail and create content accordingly
 Structured thinking: be able to break down complex concepts and create content in a simplified and easy to understand manner
 Creative thinking: be able to visualize and present content in creative ways for faster understanding
 Have experience or specialization in training
 Open to traveling pan India to impart training