Salesforce Product Owner

Integral Ad Science (IAS) is looking for an experienced Salesforce Product Owner. This role is responsible for Salesforce, all integrations, and overseeing the management, maintenance, and support of the system. This role is user, system support, and data heavy, and will require strong Salesforce skills, project management skills, analytical skills, data management skills, business process and policy management skills, technical knowledge, training and enablement experience, and the ability to communicate with users globally in a fast-paced, dynamic environment.


**What you’ll do** :

- Advanced Salesforce administrator skills (Internal Support: create/maintain users, fields, objects, validation rules, workflow rules, process builder, approval processes, reports, dashboards and overall environments) 
- Experience with Salesforce CPQ or other price/quote systems
- Experience with DocuSign, Conga or related toolsets
- Help define and optimize business processes and align with Salesforce and integrated systems in the following areas: Sales, Finance, Sales Tools, and Data Management
- Liaise with both the business and technical organizations to determine the scope, timeline, and impact of new Salesforce features and enhancements
- Ability to research and analyze business systems and identify areas of growth and improvement
- Support all Salesforce integrations, tools, and third-party applications
- Work with stakeholders to develop data management policies, revise existing policies, and establish data related rules and procedures across systems
- Help improve standardization and adoption of common practices and new tools and integrations
- Introduce new Salesforce features and functionality and provide recommendations for process improvements
- Identify gaps in sales and customer lifecycle processes, policies, data manageability, and contribute to solutions/improvements
- Proactively identify system, foundational, and process improvements; make actionable recommendations, and drive execution to implement change
- Provide operational support and consultation on strategic projects and initiatives
- Build reports and dashboards via Salesforce and BI tools to track, manage, and provide insights on KPIs to drive sales efficiencies
- Develop, create content, and conduct training for updates/new business processes, workflows, and tools/integrations
- Onboard new hires and train current users as system and process changes and improvements are released
- Generate and update training and enablement content as new features/functionality are introduced
- Assist with vendor partnership processes with cross-functional stakeholders from app/tool identification, license management, and user training
- Drive adoption of Salesforce and manage day-to-day user requests by setting expectations through effective communication


**Skills Required:**

- Experience in a fast-paced, dynamic environment
- Demonstrated ability to meet deadlines, work within defined SLAs, handle and prioritize simultaneous requests, and manage laterally and upwards
- Ability to critically evaluate information gathered from multiple sources, and reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
- Ability to distinguish user requests and knowledge gaps from the underlying issue/question
- Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications
- Ability to adapt to rapidly changing environments
- Independent, self-motivated, and detail-oriented
- Solutions oriented problem solver
- Strong project management and interpersonal (technical and non-technical) skills
- Demonstrated ability to understand and articulate complex requirements
- Ability to hit the ground running and understand the business quickly


**Who you are and what you have** :

- 5+ years Salesforce Administration, Business Analysis, Product Management, Project Management, and Data Management experience
- Proven understanding of the principles of data management and administration
- Analytical background with strong proficiency in Excel, SQL, Tableau and/or Looker (preferred)
- Strong communication and presentation skills
- Extensive experience with Salesforce 
- Deep experience using Data Loader and/or DemandTools and Excel
- Experience with SQL a plus


**About Integral Ad Science**

Integral Ad Science (IAS) is the global market leader in digital ad verification, offering technologies that drive high-quality advertising media. IAS equips advertisers and publishers with both the insight and technology to protect their advertising investments from fraud and unsafe environments as well as to capture consumer attention, and drive business outcomes. Founded in 2009, IAS is headquartered in New York with global operations in 17 offices across 13 countries. IAS is part of the Vista Equity Partners portfolio of software companies. For more on how IAS is powering great impressions for top publishers and advertisers around the world, visit integralads.com.


**Equal Opportunity Employer:**

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.


**To learn more about us, please visit** **integralads.com/** **and** **muse.cm/2t8eGlN**

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.