Client Success Specialist

The Customer Success team is responsible for ensuring that new and existing business and enterprise customers are supremely successful with and delighted by Docurated.

In this Client Success Specialist role, you will be responsible for onboarding accounts onto our services, spurring usage from the early stages onward, and building high levels of customer satisfaction. You will work directly with accounts to proactively drive adoption, and act as the voice of your customers internally at Docurated.

If you love working with customers and are passionate about startups, we want to talk to you!

Why Us?

• The Team -- Work with an exceptional team of entrepreneurs with a proven track record of scaling and building businesses
• The Opportunity -- We are disrupting one of the biggest challenges in Enterprise IT -- how to unlock the vast knowledge trapped in repositories and make it actionable. This is a $20B market and Docurated is positioned to be one of the leading franchises in this space.
• Traction -- We are growing at incredible rates -- 10x growth in revenue in the past 4 months and working with some of the world's leading companies and brands including Forbes, BOSE, Comcast, DIRECTV, Clorox, Delmonte Foods, McKesson, Wipro, WPP Group, and many others.
• Big Problems -- We are solving some of the biggest technical/data problems around document processing, metadata extraction, and collaborative filtering

Responsibilities:

• Understanding the client’s business (priorities, business levers, audience etc.), objectives, products, marketing strategies, competitors, operational sensitivities and technical capabilities - YOU are an extension of their team
• Managing multiple client relationships. Develop and maintain a strong rapport with clients – you will be the primary touch point
• Translating customer business objectives into effective use of the Docurated platform
• Using data to continuously optimize campaigns and boost results
• Generating ideas for new features and campaigns, tailored to the unique needs of each client
• Being part of a cross-functional team to ensure quality delivery for customers

Requirements:

• BA/BS degree plus 2 - 4 years experience related to SaaS, digital marketing and/or e-commerce
• Curious analytical thinker
• Strong technical skills or ability to quickly learn technical concepts
• Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
• Desire and ability to manage multiple relationships at a time
• Motivated, tenacious, and resourceful
• Excellent interpersonal and communication skills
• Understand the value and challenges of working in a startup environment

Perks & Benefits:

• Highly competitive compensation package
• We cover 100% of health benefits (seriously, this is real)
• A company Mac or PC
• Free breakfast, lunch, snacks, drinks.
• Membership to the Chelsea Piers gym
• Access to summer Hampton's house

At Docurated we believe that ideas trump titles, and strive to create a fostering environment where our employees can feel comfortable expressing themselves, while growing as professionals.

Plus, we love to have fun!