Customer Service Executive

Job Description:

1. Liaise with customers on various types of queries such as (a) product queries (b) order related queries (c) general queries.

2. Product Queries: attracts potential customers by answering product and service questions and suggesting information about other products and services

3. Order Related Queries: Answer specific questions on delivery times, resolve order and delivery related issues by determining the cause of the problem, finding a reasonable solution, and providing a prompt resolve by liaising with courier companies and/or in-house operations team.

4. Liaise with customers on various platforms such as Business Whatsapp, Emails, Phone Calls, Website Live Chat.

5. Managing customer returns by following in-house processes

6. Following up with abandoned checkouts

7. Take the extra mile to engage with customers

8. Operate Business Whatsapp from 9am – 7pm, Monday – Saturday.

Key Skills

• Proven customer support experience
• Excellent communication skills
• Strong phone contact handling skills and active listening
• Customer-oriented
• Must be able to speak and write fluent English, with excellent grammar
• Ability to multi-task and manage time effectively
• Proactive
• Problem solver – able to make quick decisions to resolve queries
• Be able to navigate through various systems and be technologically apt

Experience: Has to have a minimum of 3 years experience with customer service. Applicants with less experience will be disqualified.

Hours: Fulltime, 9.30am – 7pm, Monday – Saturday

Flexible working: Required to work from the office for the first 3 months until familiarity with job requirements, then can work from home. However post 3 months, required to work from office for minimum 3 days a week.

Job Type: Full-time

Salary: ₹25,000.00 - ₹30,000.00 per month