Customer support Enggineer

Responsibilities:
Accurately configure and test the Wera Product to the Requirements and Design documentation.

Install the Wera Product (remotely), including SQL server installation/configuration

Provide technical skills to the Respond Project life cycle

Provide technical and business skills to upgrade customers to newer versions of the Wera Product

Provide cover and assistance for the Respond customer support organization

Escalate customer issues to the Project Manager as appropriate

Observe trends with technical issues and recommend improvements to product, documentation or implementation

Ensure professional manner at all times
Acquire and maintain current knowledge of Respond products and service offerings

Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer issues as quickly and effectively as possible

Attend training sessions offered and assist with peer training as needed