Project Manager (German speaking)

We promise you can be yourself at Protolabs

Don’t meet every single requirement? Go ahead and apply anyway! Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification and we think this sucks. We are an Equal Opportunity Employer and we are committed to building a diverse team that feels that they are valued in the workplace. If you’re looking at our page and you do not identify yourself, don't be discouraged to apply. You can help make our Protolabs even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams and it's one of our biggest secrets of success.

We are transforming the manufacturing industry and are on the lookout for the makers, the doers and the re-thinkers!

Protolabs Network provides engineers and designers access to more than 250 extensively vetted manufacturing partners. As part of Protolabs’ global services, we specialize in on-demand 3D printing, CNC machining, injection molding and sheet metal fabrication. Trusted by some of the most innovative companies in the world (NASA, HP, Audi and more), we are the world’s fastest and most comprehensive digital manufacturing solution. Some of the parts we’ve produced are even floating in space!

We are looking for an energetic and committed Project Manager to join our Project Operations team in Amsterdam. In this role, you will oversee the fulfilment of manufacturing projects (CNC Machining, 3D printing, Sheet Metal Fabrication) from some of the biggest companies in the world, including 27% of Fortune-500 companies. To be successful, you need to have an engineering or manufacturing background, be highly organized, time-efficient and committed to providing the best support to our customers.

You will be part of a team that puts people first and where teamwork, flexibility and work-life balance are not just words but lived culture. Alongside working with clients, there are many opportunities to get involved in different projects, Tech Talks and leisure activities.

Sound good? Keep reading!

What you'll do:

• Work closely with our European Sales team and their customers during the quoting and production phase to ensure orders are sourced and fulfilled on-time and on-spec
• Drive customer manufacturing projects from start to finish in collaboration with our Mechanical Engineers and Supply team
• Advise customers on future projects and perform a root-cause analysis in case of arising issues
• Monitor ongoing orders, proactively reach out to customers to keep them up-to-date and ensure smooth delivery of the project
• Build and manage relationships with customers, including investigating and organizing equitable resolution of any issues during or after production of parts
• Use our in-house software to manage all incoming requests from EU customers over email and phone
• Collaborate with people from different teams to drive internal improvement projects

What it takes:

• 0 -2 years of experience in an engineering / manufacturing role, interfacing with customers
• (Under)graduate degree in Mechanical Engineering (or experience in the field of additive and subtractive manufacturing)
• Understanding of Protolabs’ core manufacturing technologies (CNC Machining, 3D printing, Sheet Metal, Injection Moulding, etc.)
• A desire to ensure our customers have the best possible experience when manufacturing parts through Protolabs
• Experience building and maintaining customer relationships
• Timeliness to meet strict delivery deadlines while managing a large number of different orders simultaneously
• Strong analytical skills and the ability to take ownership of and resolve complex problems with multiple stakeholders
• Fluent German and English language skills (verbal and written)Bonus: Any other language skills at professional level

What's in it for you?

• Part of our incredible journey is clearly down to our amazing team, and we strongly believe in giving people a space to truly, authentically be themselves. We also believe that treating our employees well and sprinkling a great place to work with some nice perks can make work a little sweeter.
• Annual company bonus. We celebrate success together! Employees are not only rewarded for their achievements but also for contributing to the overall success of the business.
• Flexible and hybrid working arrangements! (we try to accommodate where it’s possible, so feel free to ask us more about this)
• Wellness and well-being with access to OpenUp psychologists, practice mindfulness with Headspace and tons more.
• Doggo-friendly office. We are big pet lovers and fully encourage hanging out with your (and your colleagues’) furry friends in the office
• Daily Lunch and snacks are provided in the office; it's a moment for our teams to connect and recharge. Shared meals strengthen our bonds and fuel collaboration.
• Dedicate 20% of your work time to learning or joining projects! Whether that’s one of our ERGs or time spent on our in-house LEARN platform. From 3D printing to woodworking - there’s something for everything.
• Regular team events, socials and an annual regional team trip
• Follow us on Instagram to see what Life at Protolabs is all about!

What to expect in the hiring process

Initial call
Kick-off with an initial screening with one Talent Acquisition Partners, not really an interview, but the chance to learn more about how we do things, our process and a chance for you to ask all the things you want to know

Hiring Manager
A deeper dive into the role, what we're looking for and for you to get to know one another

Take home challenge or presentation
Put your skills to the test. Depending on the role, you may be asked to work on a take-home challenge or a presentation to us. We know this won't show us all of your talents, but we can get a nice insight into how you work and vice versa.

Team Meeting
In most scenarios, you’ll get to meet your teammates or a member of the leadership team. This is a great chance for us to see how you fit into the wider organisation

Meet the culture ambassadors
Our culture is unique and so are you! Check your ego at the door because these cats are not interested in whether you're the best engineer. We want to hear all about the things that get you out of bed each morning, the special interests you have or random skills that you can teach us. Now's the time to show us your authentic self, no holding back. This is also your chance to ask about the behaviours that make us who we are, warts and all - because hiring is a two-way street!