Lead Test Engineer

Lead Test Engineer Role Overview:

You'll report to: Natasha Bond

Team: Client Delivery

Location: UK based, Remote-First. We have an office in London (Monument) that you can use as frequently or as little as you like. Send was named one of the top 100 most flexible companies to work for by Flexa

Salary Range: £80,000 - £85,000 per annum

Job Type: Full-Time, Permanent

Start date: As soon as possible

Visa / Sponsorship Available: Not Available

The Lead Test Engineer Role

As we continue our mission to be the market-leading underwriting software platform for agile insurers, we are excited to kick off the search for a Lead Test Engineer.

As the Lead Test Engineer you will take responsibility for building out the test and quality assurance function within the customer delivery side of the business, enabling first class testing skills for the team working directly with a range of customers and our internal developers.

About Send

Send is a rapidly growing InsurTech company founded in 2017 by our three Co-Founders, Andy, Matt, and Ben, all with extensive experience within the Insurance sector. Their driving force behind founding Send was their collective vision to reshape and enhance the processes of commercial insurers by seamlessly integrating advanced technology and deep expertise.

In 2022 we were recognised by Insurance Times as the Technology Innovation of the Year for Underwriting at the Tech & Innovation Awards, and were selected as 1 of 14 international scale-up businesses (out of 1,150!) for the PwC Scale InsurTech programme. In 2024 Send was recognised as one of the Best Insurance Companies to Work for in the UK, achieving an outstanding 5-Star rating by Insurance Business UK Business! We’ve also been named a Leader in Underwriting Workbench applications by analyst firm IDC.

Excited by the opportunity to transform the insurance landscape? Then check out the role below!

#loveunderwriting

Our Funding

From 2017 to 2022, we bootstrapped our growth journey, transforming into a profitable and stable company. In November 2022, after a year of remarkable expansion in our revenue and team, we successfully obtained £9M in Series A funding to accelerate our expansion in the UK and US and our product development.

The Send Team

Over the past 18 months, Send has experienced remarkable team growth, expanding by over 50% to a team of 80+. At the beginning of 2023, our team was based in the UK and Poland. We’ve taken significant strides towards establishing a global presence and now have team members across the US and India, all working collaboratively to be the market-leading underwriting software platform for agile insurers.

What You’ll Be Doing as a Lead Test Engineer

• Creation and management of the customer delivery wide QA test strategy ensuring continuous alignment to industry standards and best practice and identifying automation opportunities alongside our existing automation team
• Responsible for leading and directing the QA customer delivery test team. Act as main point of escalation for all matters relating to testing and quality assurance
• Participate in interviews and the training/evaluation of performance of all Test Leads in customer delivery
• Ensure appropriate tooling and techniques are applied and monitored across the board
• Monitor all QA activities and test results to advocate a more metric based environment across customer delivery
• Ensure existing test data/script collateral is kept up to date and maintained to re-use across all customer test execution.
• Ensure existing test cases for client delivery provide sufficient coverage and update where necessary.
• Ongoing collaboration with the product team to build out a process to manage and report on quality of version releases/product issues raised.
• Establish a performance test approach that can be leveraged by the customer delivery teams for any changes identified as having NFR/performance test implications
• Ensure appropriate feedback loop exists with the product and development teams for product/regression issues that need to be resolved at source
• Line Management responsibilities to lead and support more junior members of the test team.

The Skills and Experience needed for the Lead Test Engineer Role

• Demonstrable experience of working in a Lead Test Engineer role, or similar, ideally in the Specialty Insurance industry
• Demonstrable experience in shaping and maturing a test function within a product/vendor organisation
• Good interpersonal skills, able to listen to client requirements and question to clarify the detail
• Good presentation skills, confident in front of clients and able to provide demonstrations to client forums
• Excellent planning, organising and time management skills
• Experience in working in Agile methodology, manual and automation system test experience across all traditional test phases
• Professional, results oriented and proactive individual
• You have strong communication skills with the ability to build both internal and external lasting relationships.

What’s on Offer - Life at Send

Health Insurance through AXA, covering medical, dental, optical, mental health and therapies, plus access to Spill that provides free confidential mental health support and therapy.

Life Insurance with coverage of four times basic salary, and Income Protection for up to 36 months at 75% of salary, including rehabilitation support.

Salary sacrifice pension scheme through Royal London. Send contributes 8% and employee minimum of 4%.

Time Off - 25 days annual leave for all colleagues, no matter where you are located in the world, plus public holidays. We also offer volunteering time and a wellness day.

Annual learning and development budget to use through Learnerbly, giving you access to hundreds of books, courses, conferences, subscriptions and learning resources to support your development.

Check out Send's public Handbook for more information on our product, recruitment process, team, benefits and much more.

Lead Test Engineer Interview Process

Our recruitment process for the Lead Test Engineer role will consist of 2 interviews.

Intro call with our in-house recruiter, Liam (30 minutes) - This will cover your background, motivations and communication, along with a chance to get to know Send and the role better.

Stage 1 – Interview with Natasha Bond, Chief Delivery Officer & Jo McGlynn, Portfolio Delivery Manager (60 minutes)

Stage 2 - Interview with Andy Moss, CEO (30 minutes)

At Send, our focus lies in enhancing our culture rather than building a team that fits a cultural alignment. We recognise from our experience that a diverse, equitable, and inclusive team enhances our innovation, creativity, decision-making, overall performance, team success, and much more.

When considering applying for a role that has captured your interest, we encourage you to submit an application even if you don't meet every requirement. Studies show that women, Indigenous people, and individuals of color are less likely to apply for jobs unless they meet every qualification and requirement detailed within the job advert. At Send, we aim to break away from this trend.

When it comes to growing the team, we welcome everyone to apply, irrespective of your background, ethnicity, or culture. We are committed to thoroughly reviewing all applications and refraining from discrimination based on race, ethnicity, color, religion and belief, national origin, sexual orientation, age, marital status or civil partnership, family status, pregnancy and maternity, disability (both visible and invisible), gender identity or expression, or any other legally protected status.

We understand that fostering inclusive hiring practices is a continuous journey that requires dedication and ongoing improvement. We welcome any feedback you may have regarding our hiring or interview processes.

If you have any specific needs or additional requirements, please feel free to share them with us in the designated space on your application. Our aim is to ensure a smooth and comfortable application and interview process as possible.

Need help with your application or have additional questions regarding the role? Email - [email protected]

#LI-Remote