Virtual Maintenance Technician

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

Are you a maintenance technician who is tired of being on their feet all day, responding to “emergencies” and keeping a clean and well-stocked shop? Would you like to be able to use your Spanish-speaking skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home?

HappyCo’s software enables Happy Force maintenance technicians to assist residents remotely via text, phone and video calls. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country without having to carry around tools, run all over properties and commute in traffic.

The Position
We’re looking for motivated, experienced, and tech-savvy Maintenance Technicians (Bilingual - Spanish speaking is a plus!) to join our Happy Force team and assist residents remotely. Virtual Maintenance Technicians are no different than on-site maintenance technicians at apartment complexes except you get to work from home! As a Virtual Technician, you must have experience in on-site multi-family maintenance and the ability to understand and troubleshoot a variety of issues that may be reported by residents living in single family, student and multi-family communities. Happy Force remote technicians assist on-site teams by prioritizing issues and providing step by step guidance to assist residents in resolving basic issues arising from everyday living.

Key Responsibilities and Expected Outcomes

• Provide residents of multi-family, single family and student homes with an exceptional level of service in each interaction
• Use Happy Force software to review and triage incoming tickets and assist residents virtually in resolving or collecting additional information
• Use your maintenance experience to coach residents through fixes via SMS and phone while following Happy Force’s standard operating procedures
• Communicate with property teams day to day on property operations and escalations
• Take inbound calls and determine if they are emergencies, escalating by using property specific standard operating procedures
• Walk residents through mitigation steps for a variety of maintenance emergencies in order to prevent property damage
• Partake in feedback sessions on product use
• Flexibility and ability to work different shifts as needed

What you could expect day-to-day

• Process incoming work orders through completion
• Triage emergency maintenance phone calls; escalate to onsite teams where appropriate
• Communicate with residents via text, phone and video
• Execute discovery and troubleshoot basic maintenance issues
• Interact with other Happy Force Technicians, Leads and corporate team members

What we think you need to be successful

• A minimum of 5 years on-site residential maintenance experience
• Fluent verbal and written English language and grammar skills
• Fluent verbal and written Spanish language and grammar skills an asset
• Basic computer skills, ideally with experience using Zoom and Google Docs or willingness/ adeptness to learn
• A strong understanding of the relationship between residents, property management, and maintenance staff
• Ability to understand and appropriately discern issue types and priority
• Adeptness at troubleshooting and resolving basic maintenance issues quickly
• An upbeat, outgoing nature with an authentic desire to help others

Keys to optimum happiness at HappyCo

• Willingness to assist others and elevate the resident and site maintenance experience
• Empower teams instead of enforcing standards
• Leverage technology to serve humanity in a way that is accessible to all
• Be a proactive contributor, with a strong growth mindset
• Experience within the multifamily residential property industry

This role starts as a full time, non-exempt position paying $24/ hour to start, working with our Happy Force team to resolve on-site maintenance issues. This is also an opportunity to grow your skill set by being exposed to new products, technologies and challenges.

HappyCo partners with TCW as your Employer of Record. The following perks and benefits are offered through TCW:
paid vacation and sick time
work from home stipend
company subsidized healthcare

About Happy Force
Our latest offering, Happy Force, is changing the way maintenance services are delivered at multifamily apartments and houses around the country. More about Happy Force here: https://happy.co/products/services/happy-force

#LI-Remote

About HappyCo
Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has 3.5M units on its platform and has captured more than 400 million photos.

We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!

When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!

Our HappyCo Culture & Values
HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page!

HappyCo’s culture is driven by our core values of Make Happiness, Stronger Together, Get Good Sh*t Done, Look Outward First and Kaizen - sounds great, right, but what does this mean for you?

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes