Senior Website Project Manager

WHAT YOU'LL DO

• Website Updates / CMS Management
  • Own the company website CMS www.braze.com and the CMS roadmap/OKRs
  • Experience managing a complex marketing website across multiple stakeholders
  • Collaborate with cross-functional teams including marketing, design, and development to implement website changes effectively
  • Build landing pages in the CMS as needed to support OKRs and business growth needs partnering with internal or external design/brand/content teams
  • Make content updates requested by cross-functional teams including updating copy, images, page templates, etc.
  • Ensure consistency in branding, messaging, and user experience across all website pages
  • Expertise in using website analytics (e.g. GA4), A/B testing, site personalization and user journeys to identify improvement opportunities
  • Provide training and support to team members on website CMS usage and best practices
  • Develop and maintain documentation for website processes, guidelines, and standards
  • Excellence in verbal and written communication, and in working collaboratively with a variety of colleagues and clients in challenging circumstances
  • Excellent time management, problem solving, teamwork, and communication skills
  • Support the localization and rollout of regional websites
• Technical Project Management
  • Own the web team service request tickets (Asana) to ensure timely review, response and completion of all tasks and projects for content and dev updates
  • Groom tickets and prioritize tasks based on their importance and impact on business objectives
  • Technical understanding of digital experience best practices and web services
  • Strong knowledge of project management tools and processes and sprint planning for technical teams
  • Oversee and run website UAT (user acceptance testing) for web releases to ensure flawless execution
  • Understanding of Google Tag Manager and event tracking/tagging
  • Work with legal and marketing operations team to drive accessibility, compliance and cookie management needs across sites
  • Experience working with development teams and managing the workflow for developers. Knowledge of JS Frameworks (React, Typescript, Gatsby.js, Next.js, etc.) and web markup (HTML5, CSS) is a bonus

WHO YOU ARE

• Excellent project manager and attention to detail with the ability to communicate complex projects and updates to various stakeholders
• Is a problem solver and analytical thinker. Asks thoughtful questions and identifies project roadblocks and has a “figure it out” attitude.
• Takes direction and independently executes. You can problem solve while asking for guidance when needed.
• Is eager to learn in a fast paced company with changing priorities. Ready to expand their skill sets, and grow within the organization. Show up hungry to drive change.
• Can manage multiple projects at the same time. You’re excited to work on multiple things and prioritize your work by what drives business results AND what helps other teams.
• Experience with the following tools:
  • Headless/Decoupled CMS
  • Design: Figma
  • Task management: Asana, Jira, etc.
  • Legal: cookie compliance: OneTrust
  • Tracking/conversions: Google Analytics, Google Tag Manager, Google Search Console, Mutiny, Braze