Digital Help Desk Technician

The Digital Team exists to serve LCBC's Ministries by developing technology solutions that help support and move our mission forward while creating visually engaging and effective digital experiences that provide value to our Attendees.

The Help Desk Technician provides Tier 1 support for the Digital Team, ministry partners, and staff members. They are responsible for managing and responding to tickets, data requests and executing tasks to help maintain daily operation of our core applications. They will work with other Digital Team members to learn defined processes in our core applications, support and participate in training.

At LCBC (Lives Changed By Christ), we're on a misison to introduce people to Jesus and together fully follow him. For more than 30 years, this mission has guided us daily as we work with one eye on eternity, work with excellence, and bring our best in everything we do, knowing that this honors God. We also believe that who you are becoming is more important than what you do, so we want to help you grow deeper in your faith, closer in your relationships, and excel professionally. We are one church with multiple locations throughout Pennsylvania, and we're growing!

You'll Contribute to Life Change By:

• Manage incoming tickets and requests by responding in a fast and friendly manner.
• Gather more information on requests and communicate to provide as much clarity as possible.
• Complete Tier 1 tasks within our content and church management systems which may include:
• Adding new Locations and gathering times in Rock
• Create event schedules for LCBC environments and events in Rock
• Review check in requests and set up corresponding Rock schedules
• Complete tasks associated with user accounts and user security roles
• Review reporting requests and work alongside the Digital Application Specialist to determine the best way to
• implement the reporting task.
• Triage and assign tickets to Tier 2 or 3 personnel as needed.
• Along with other Digital Team members, review processes and find inconsistencies in data and processes across the organization.
• Work with ministry partners and staff members to implement new processes.
• QA and test new features as they are in development and after they are released to production.

Skills Needed to Succeed:

• A track record as a strong leader.
• Identifies as a technologist and has a proven record of using technology to creatively solve problems.
• Service-oriented posture and strong empathy for user needs with a focus on providing remarkable support to LCBC locations, ministries, and departments.
• Excellent verbal and written skills.
• Passionate and comfortable working in highly collaborative, team-based environments.
• Self-starter that's capable of juggling multiple projects simultaneously.
• Proven history of focusing on user experience and needs in regards to digital tools.
• An openness to learning new technologies.

Benefits We Offer:

• Competitive medical, dental and vision coverage
• Retirement plan contribution and employer match
• Annual counseling benefit
• Flexible schedules
• Generous and immediate paid time-off
• Casual dress
• Quarterly professional and spiritual development days
• Intentional investment in personal and professional development

Personal Qualfiications:

• Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular participation at LCBC.
• Supports LCBC's mission, priorities, philosophy of ministry and doctrinal statement.
• Supports LCBC's core values: We focus on others, we work with excellence, we prioritize relationships; and we live authentically, knowing that life change is a journey.
• Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
• Shows a desire to grow, develop, and mature, both spiritually and professionally.
• Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to the congregation, staff and guests.
• Be an LCBC Partner or willing to become a Partner within 60 days of employment.