Team Director, Account Management

Fraud warning:
It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying.

To all recruitment agencies:
Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.

About this role:

The Team Director/ Senior Director will oversee the Sensor Tower Account Directors who play a pivotal role in the rapidly growing digital and mobile industry, leveraging Sensor Tower's platform insights and digital and mobile industry expertise. Account Directors consult our Enterprise clients, enabling them to make informed business decisions and stay competitive across mobile first, brand, gaming and agency partner teams. You will be responsible for establishing, implementing and driving business policies, objectives and initiatives. You will plan strategies for account retention and growth as well as work with different business partners across the organizations to establish goals and sales targets.

You will report directly to the SVP of Account Management.

Salary: £110,000 - £115,000

Key Responsibilities:

• Manage a team of Account Directors focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
• Communication of strategic plans to account teams, and oversee the implementation and execution of those plans.
• Interface with and supports Sensor Tower Account Directors, Sales, Finance, Marketing, Operations and Executive teams.
• Identify and resolve issues/problems encountered by our customers acting as an Executive Sponsor on high profile or Strategic account
• Conducting regular Business Reviews to ensure our plan is aligned with customer business objectives and strategies.
• Design and maintain reports used in sales analysis.
• Conduct C-level discussions with clients to strategize and address their use cases with our platform.
• Bridge the gap between product teams and customers, effectively managing expectations on feature requests and releases.
• Identify product penetration, renewal, and upsell opportunities within your customer base.
• Deliver training, analytics, insights, and best practices to Account Director teams under your management
• Be willing to work in our WeWork office a couple days a week
• Available to travel 2-3 times annually

Experience we are looking for:

• 8+ years of experience in Key Account Management, selling technical and complex solutions in a data based SaaS environment is required
• 3+ years experience managing sales teams that support large, complex and strategic accounts
• Strong communication skills and the ability to clearly articulate business concepts
• Adaptable with a positive attitude and desire to collaborate
• Highly organized with the ability to track and coordinate a wide series of tasks
• Love for data - Our platform provides data intelligence for the digital economy!

About Sensor Tower

Sensor Tower cultivates responsibly sourced market intelligence that provides visibility into the trends shaping the global digital economy. Our customers use these insights to help them make better business decisions.

Why Sensor Tower?

Our flexible work environment allows employees to live in greater connection with the people, places, and activities they love!

Our benefits for full-time positions include:

• Flexible time off so employees can shape their time away from work.
• Health and wellness stipend to achieve and maintain a healthy lifestyle through physical and mental fitness.
• Monthly internet stipend and a one-time $500 home office stipend.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, and veteran status. We will consider qualified applicants with arrest and conviction records. If you have a disability or special need, please do not hesitate to let us know and we'll do our best to accommodate.

#LI-Remote