Senior Software Engineer - (ServiceNow Developer)

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

Are you ready to lead transformative initiatives in the realm of technology? We are on the lookout for a dynamic ServiceNow developer to shape and propel our ServiceNow journey. This role transcends conventional development; it is about crafting innovative software solutions through a mix of individual prowess and collaborative efforts. As a key member of the ServiceNow Administrator team at Icertis, you will work closely with Product Owner & Principal Consultant/Developer, championing best practices to elevate ServiceNow as a pivotal platform within our organization.

Responsibilties:

• Designing and architecting state-of-the-art applications and visualizations using the ServiceNow platform and related technologies.
• Hands-on development of ServiceNow applications and components, collaborating with business and analytics teams.
• Providing counsel to business stakeholders on latest trends, best practices, and alternative designs.
• Collaborating with the Product Owner, Lead Developer & Business Analyst to analyze requirements, determine scope, and ensure timely, high-quality deliverables.
• Creating comprehensive technical documentation, engaging with stakeholders, and participating in training and knowledge-sharing activities.
• Proactively identifying opportunities for process improvements and optimization within the ServiceNow platform, particularly in the context of customer service management modules.

Skills and Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5-8 years of overall experience with hands-on application development on the ServiceNow platform.
• ServiceNow Certified CSA (Certified System Administrator), Developer & Implementation Specialist.
• Strong knowledge of ServiceNow core platform capabilities, principles, and best practices.
• Proven experience in ServiceNow development projects.
• Proficiency in scripting languages like JavaScript, GlideScript, and REST API.
• Solid knowledge of web technologies (HTML, CSS, XML, JSON, AngularJS) and database concepts.
• Good knowledge of ServiceNow components like business rules, ACL’s, Script includes UI actions, UI Policy, Client Script, and flow designer.
• Experience of working with ServiceNow CSM application is essential.
• Hands-on experience on development of Configurable Workspace, Service Portal, and UI Builder.
• Experience with ServiceNow integration techniques and third-party integrations.
• Strong knowledge of creating UI Pages, widgets, forms, workflows, notifications, record producers & surveys.
• Strong analytical and critical thinking skills with the ability to address complex technical challenges.
• Experience on upgrading ServiceNow instance to new release.
• Some experience in Performance Analytics and Generative AI for CSM.

Good to have:

• Familiarity with Agile/Scrum development methodologies.
• Excellent communication and interpersonal skills, facilitating effective collaboration with diverse teams.
• Enthusiastic about developing state-of-the-art solutions.
• Ability to thrive in a fast-paced, deadline-driven environment.
• ITIL Certification is a plus.
• Stay informed about ServiceNow updates, new features, and best practices.