Partner Success Manager

As Partner Success Manager at Fnatic, you'll build deep relationships with key stakeholders across Fnatic’s B2B activity, as we partner with them to connect with highly engaged youth audiences. You’ll optimise Fnatic’s Partner Success function to consistently deliver best-in-class servicing and account management for brand partners and licensees, through high touch day-to-day support and the meaningful demonstration of value. You’ll be an internal advocate for Fnatic’s partners, and lead a team working closely with Fnatic’s Partner Marketing team in delivering game-changing activations. Through consistent delivery of results, you’ll drive brand relationships that renew and scale, and continually level up the calibre of brands Fnatic partners with.

Your mission is to:

• Service the needs of Fnatic partners by providing best-in-class account management and innovative solutions that facilitate the development of long-term relationships and additional revenue opportunities
• Help level up our partnership success function through your knowledge of best practices for client management
• Align Fnatic’s value proposition and positioning with the motivations of brands, and expectations of the market, to develop partnerships that have the ability to scale
• Collaborate with the Commercial Operations team to generate partner insights and provide accurate reporting of ROI and rights delivery, identifying potential gaps and ways of improving reporting of data
• Coordinate distribution of partner products across Fnatic, and ensure their use aligns with the partner’s and Fnatic's commercial objectives
• Lead on planning and execution of quarterly business reviews with partners, coordinating internal teams to showcase outcomes and Fnatic’s capabilities
• Lead on new partner onboarding, and help educate Fnatic staff and Pro players about the scope and potential of the relationship throughout the partnership
• Work closely with Marketing, Pro-Gaming and other relevant colleagues on planning and execution of activations for partners, ensuring processes are adhered to
• Provide feedback from a Partner Success perspective on internal processes/workflows
• Explore opportunities with Marketing colleagues on a regular basis to identify opportunities for additional partner exposure and engagement across the business (i.e. brand content, Fnatic led events, product launches)
• Project manage the implementation of partner feedback on the delivery of their rights across the business
• Provide weekly reports on key tasks, mission critical updates, as well as potential obstacles you might be encountering.
• Mentor and manage a Partner Success Executive, supporting their development and providing continuous feedback
• Support Business Development colleagues in both the renewal of existing partners but also in building case studies where we are looking to replace partners in an existing category
• Lead on ad-hoc Partner Success projects as directed by your manager

We're looking for:

• Extensive client service and account management experience, with a track record of working with major global partners and delivering renewals
• An engaging personality that naturally builds strong relationships
• Demonstrable success in scaling the value of brand partnerships over time
• Deep understanding and knack for determining client drivers and communicating data that resonates
• Comfort working in a hands-on, fast-paced environment
• Willingness to travel to provide high-touch partner care when required
• A savvy problem solver, always looking for ways to optimise and innovate
• Excellent written and verbal communication in English, other languages desirable

Diversity, Equity & Inclusion: #AlwaysFnatic

At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange family.

We know that applying for jobs can be daunting - but be assured that at Fnatic:

• Who you are, and how you identify has no impact on our selection process
• We understand no candidate will tick 100% of what our job descriptions are seeking, so if you’re missing a point here or there, we still want to hear from you
• We're happy to consider reasonable adjustments where needed to fully participate in Fnatic’s recruitment experience - just let us know.

About us

Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games.

Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms.

Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better.

Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.