IT Manager

If you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global leader in experience-centric operational analytics, Conviva has redefined big data analytics with our paradigm-shifting Time-State Analytics model. Our platform does what legacy observability and monitoring tools can’t: we eliminate the gaps between system performance, user experience, and engagement, enabling issue identification, impact assessment, and root cause resolution in seconds. This isn’t just important, its game-changing! Our platform processes over 5 trillion daily events, providing real-time, cost-effective, stateful computation across diverse data sets. This empowers operations teams for the first time to precisely and directly impact real-world business outcomes, including customer satisfaction and revenue.

We are currently seeking a dynamic and experienced IT leader at Conviva. As the Manager of IT, you will play a pivotal role in overseeing and leading the IT function, ensuring the seamless operation, optimization, and continuous improvement of our systems and applications.

What Success Will Look Like:

• Drive the strategy, productivity, and growth of the IT team.
• Develop, enhance, and implement IT processes, create and maintain documentation for IT policies, including data security, data backup and retention, and acceptable use.
• Collaborate with cross-functional teams, providing strategic leadership to align IT initiatives with overall business goals.
• Own and execute the IT onboarding process for new hires, including setting up laptops, company credentials and accounts, and conducting IT orientations.
• Build strategic relationships between internal stakeholders and external vendors, ensuring smooth operation of applications and addressing technical issues.
• Create and manage budget plans and procurement strategy.
• Work closely with cross-functional teams to improve security, increase efficiency, or enhance user experience.
• Oversee the successful evaluation and testing of existing systems, and/or implementation of new systems for data security, cloud services, and endpoint management.

Who You Are & What You've Done:

• 5+ years of proven experience as an IT Manager or similar role, preferably in the SaaS or software industry.
• Strong technical background with proficiency in software development methodologies, architecture, and technologies.
• Experience with the following tools: Google Admin, Office 365 Admin, GCP/AWS/Azure, OKTA Admin, JAMF Admin, MaaS3630 Admin, MSAD, Jira, ZenDesk, and Slack.
• Detail-oriented mindset with excellent problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and geographies.
• Project management skills and familiarity with Agile methodologies.
• Ability to understand and adapt to rapidly changing priorities pivoting from one task to other project-based tasks as needed
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

The expected salary range for this full-time position is $160,000- $200,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location.

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!