Senior Content Designer

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.

With 140+ teammates across three global offices — Barcelona, Yerevan, and Austin — Manychat helps businesses improve their ROI and grow faster.

No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat supports more than one million businesses in over 170 countries across the globe.

WHO WE'RE LOOKING FOR 🌟

We are on the lookout for our first dedicated Senior Content Designer who will play a significant role in establishing UX writing standards at Manychat.

You will report directly to Tim, our Head of Design, who previously led UX and HMI at Arrival, revolutionizing the commercial vehicle industry.

This is a product role, not marketing-related. The ideal candidate is a highly skilled individual who can own user-centric content design for the Instagram-related area of the product — Manychat’s biggest money-maker.

In addition to the exciting challenges and opportunities of this role, you will have the chance to:

• Learn from and collaborate with some of the best product minds in the industry.
• Work on the cutting-edge product used by millions around the world.
• Be part of a fast-growing company that is making a real difference in the world.

WHAT YOU'LL DO 🚀

• Product Responsibility: Own content for the Instagram-related area of the product and be responsible for everything the users read after they sign up: onboarding, product tutorials, guides and pricing.
• Collaboration: Work closely with Design, Research, Product, Localization, Sales and other teams to ensure that product content strategy aligns with the rest of the business.
• Measurable Impact: Contribute to and be responsible for impact of the content, which is part of Product Design at Manychat and shares the same KPIs.
• Content Expert: Be the go-to person for content expertise at Manychat.
• Hiring and Mentorship: interview, lead and mentor other Content Designers, when the time is right to hire more team members.

WHAT YOU'LL BRING 💥

Must haves:

• Highly Competent Content Design IC: Significant experience in content design, UX writing, or equivalent fields.
• XFT Communications: Experience closely collaborating with people in various product and business roles.
• Metrics and Data: Demonstrated understanding of how success in content design is measured.
• Holistic Product Expert: Experience in aligning content strategy for one product area with the others, as well as with the larger business goals.
• Presentation and Argumentation: Experience in presenting content design and clearly articulating your decisions to various stakeholders.
• Fluency in English.

Nice to haves:

• Ideally, you’re based in Barcelona, London, or Amsterdam, or are willing to relocate to Barcelona. It’s also possible to be initially based elsewhere in Europe and travel to Barcelona occasionally.
• You’ll be expected to spend some time in person with your colleagues weekly.

WHAT WE OFFER 🤗

We care about your growth, well-being, and comfort

• Candidates outside of Barcelona can start onboarding and complete the probation period remotely with further relocation to the city for a hybrid work format.
• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits plan to choose the perks that fit your needs.
• Health insurance including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.