IT Administrator

Our Mission

At Unison, we’ve built a smarter way to unlock home equity, without interest, debt, or monthly payments. Our Vision is to Optimize Homeownership by providing the missing products and expert advice to empower our customers - both consumers and institutional investors - to optimally own and invest in Residential Real Estate. Unison is a mission driven company and we’re looking for ambitious individuals to help us grow.

Your Mission

We are seeking a skilled IT Administrator to join our team and manage our organization's IT infrastructure. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and the ability to communicate effectively with both technical and non-technical staff members. The IT Administrator will report to the Director of IT and Information Security and be responsible for ensuring the smooth operation of our IT systems, providing technical support to end-users, and implementing IT security measures to protect our data and systems.

Within 1 month, you’ll:

• Learn about the current IT infrastructure, technologies, processes, and organization structure at Unison
• Provide technical support to end-users, resolving hardware, software, and network issues in a timely manner.
• Provide On/Off-Boarding support including the preparation of new hire hardware, upkeep of local inventory, and aiding in new hire orientation.

Within 3 months, you’ll:

• Administer critical Google Workspace services, including Drive and Gmail.
• Administer Okta.
• Manage user accounts and permissions, ensuring appropriate access levels are maintained.
• Implement and enforce IT security policies and procedures to protect the organization's data and systems from unauthorized access and cyber threats.

Within 6 months, you’ll:

• Assess the efficiency and effectiveness of current tools and processes, then formulate strategies to enhance or maximize the utilization of these systems
• Create and update documentation as it relates to system configuration and processes
• Evaluate and monitor SaaS application adoption, inventory cycle, and cost analysis
• Build a documented process for SaaS applications.

About you

You are a skilled and versatile IT Administrator and your experience will include:

• Experience with Audio/Video conferencing platforms (Google Meets, Zoom, Teams)
• Working knowledge of a broad range of hardware such as Server, MacBook, Laptop, Network Switches firewalls, APN, Printers, A/V, and mobile devices.
• Proven experience troubleshooting complex technical problems in person and remotely
• Experience as an Okta administrator.
• Experience with Google Workspace administration.
• Proficiency in utilizing Mobile Device Management (MDM) tools like Ivanti, Jamf, etc.
• Proficient in managing Software-as-a-Service (SaaS) applications.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 5+ years of experience as an IT Administrator
• Experience in ITIL methodologies
• Proven experience in IT Administration roles.
• Experience with Okta, Google Suite, Atlassian Cloud, or equivalent tools
• Knowledge of security best practices, standards, and compliance requirements.

Personal Skills:

• Strong analytical and critical-thinking skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Adaptability and a willingness to learn and stay updated on security trends.

Physical requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide after-hours or weekend support in case of an outage & C-Suite support issues.
• Kneeling, crawling, and other positions access and maintain IT equipment
• Ability to lift and move up to 50 pounds of technology-related equipment

Unison team members are working a hybrid work schedule. This position requires work onsite 2-4 days per week, depending on home office location. All applicants must be available to work onsite for the minimum days required.

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Please let us know if you require accommodations during the interview process.

What does Unison Offer?

Next to your base salary which is based on your profile and experience, we offer the following:

• We provide company paid medical, dental and vision insurance coverage
• A MacBook or ThinkPad with plug and play capabilities for in office or at home use
• Company options, so as the company grows, you grow with it!
• A healthy bonus or commission plan offered
• We value team culture and enjoy interacting with colleagues, getting a drink and hanging out after work any day of the week
• A lot of room for personal development and growth and a $2,000 stipend to help you get there
• A start-up environment in which you can make a difference.
• Multiple different opportunities to join company groups to make a culture impact (i.e. DEIB Committee, Fun Committee, Book Clubs, Toastmasters)

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Please let us know if you require accommodations during the interview process.

Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.