Operations Manager

About Rhythm:

Rhythm is a renewable energy and technology company empowering you to take control of your budget and your footprint. We combine energy market expertise with technology, design, and data science to create best-in-class products and services that are simple, delightful, and seamlessly integrated with the rhythm of your life. Our mission is to upend the energy status quo by setting a new standard of service excellence and customer partnership. We are a mission-driven, results-oriented group of engineers, businesspeople, designers, and artists who love solving tough problems, all while making a positive impact on our communities.

About the Operations Manager Role:

Rhythm is looking for innovative thinkers grounded in energy industry experience. Operations will include transactions, billing, collections, and compliance. This role will interface primarily with marketing, technology, and customer experience. The ideal candidate will want to build new operational solutions through technology and share those skills with the broader team. They will work well with limited data and be willing to pivot based on the best available data at the time. They will be comfortable digesting large data sets into actionable insights.

• Responsibilities
  • Maintain task schedules for the Operations team
  • Manage the Operation team’s growth plans and performance
  • Act as a resource and trainer for the broader Operations team
  • Lead through example and build a strong foundation for growth
  • Perform transactional activities associated with serving electric supply customers
  • Develop reporting, processes, and systems to efficiently scale Operations
  • Research, summarize, and analyze transaction and billing data to ensure performance within SLAs
  • Manage EDI and billing operations
  • Build and refine automation of operations
  • Interface with all stakeholders to ensure system performance
  • Review enrollments and transactions
  • Watch queue creation and maintenance
  • Review billing for accuracy and timeliness
  • Coordination with customer experience to ensure high customer satisfaction
  • Build and maintain reporting for billing accuracy and revenue assurance
• Skills
  • Independent worker who has demonstrated competency in EDI and electricity supply
  • Team player that thrives in quick-paced, ever-evolving environments
  • Ability to quickly assimilate information from multiple sources
  • Able to pivot between multiple workstreams
  • Demonstrated creative solutioning
  • Excellent oral and written communication skills
• Requirements
  • Bachelor's in Economics, Finance, Engineering or energy-related field
  • Excellent MS Office (Excel, PowerPoint) skills
  • Proficiency in SQL and VBA, preferred
  • 5+ years of analytics experience in electricity
  • Passion for sustainability, renewable energy, energy efficiency and conservation a plus

What you'll love:

• Our culture. We're friendly, transparent, and love to innovate together.
• Flexible work-life balance. We embrace the mix of working remote and from the office. We also offer unlimited paid time off and flexible work location.
• Professional development opportunities. We love to grow together.
• A chance to make a difference. We're a sustainably-driven company rethinking what's possible in Energy.
• Competitive compensation. We reward performance with annual bonuses and salary increases.
• Health Benefits. We promote your well-being with competitive health benefits.