Order Processing Representative

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.

The Challenge to Solve

Empower small business owners with the premier commerce enablement solution for local, independent pizzerias.

The Role

This is a unique opportunity to join one of the most exciting and fast growing tech companies in the world, let alone the Macedonian market. As an Order Processing Representative at Slice, you are crucial to ensure all customers have a great Slice experience, by providing them with amazing, world class support. You will be working in a high-energy and truly supportive environment where you will get the opportunity to learn and collaborate from and with industry experts that will enable you growth and professional development. Here at Slice we are relentlessly optimistic, we learn quickly and we can count on each other while keeping our customers happy. Please note that this is a full-time position and working hours are organized in different shifts across several time zones, including weekends and holidays. Part-time working hours are also available.

We hire and welcome Order Processing Representatives throughout the year.

The Team

Along with the Order Processing team, you will demonstrate the value that Slice brings to our customers and restaurant partners! You will be the one processing and confirming all orders that come through Slice and transmit them in a timely manner to our restaurant partners. Slice’s Order Processing Representative is an expert at spotting any issues/bugs, as well as fraud checking, in order to implement order adjustments. An expert problem solver, your main goal is to think and act quickly and manage the order queue to make sure customers are never kept waiting!

The Winning Recipe

We’re looking for high-energy, persistent, and adaptable individuals who are willing to kick-start their career journey within the company. Our goal is to deeply understand our customers and face daily challenges with an ongoing ‘yes’ attitude!

• Excellent English verbal and written English skills
• Ability to work as part of a team
• Demonstrated Computer Skills (Microsoft Office)
• Remain calm when being pressed by a manager or pizzeria
• Must be available to work occasional nights, holidays and weekends
• Friendly and light hearted: Every case is a new opportunity!

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Personalized one month paid with the full salary training course at the start of your position with a dedicated trainer and a mentor
• A working environment that promotes open communication based on our core values
• Company structure that encourages career development
• Free educational and English language courses that are offered by our Learning & Development team
• Work with customer support leaders and trainers that provide coaching cues and know-how

Salary Range: Base salary (367 EUR) + night shift/weekend/holiday paid. Average salary: 500 euros.

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy (please note, this is subject to change). This entire process is expected to take 4-7 days to complete and you’d be expected to start with a training class of fellow order processing representatives on a specific date.

• Application
• 20 minute video call with recruiter
• 30 minute video call with Order Management and Servicing Manager
• Offer!

*Please note we use Google Meet and are more than happy to train you on Google Suite products!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

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