Customer Support Executive

We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority.

Responsibilities

Manage inbound calls, chats, and emails.
Manage tickets and update customer information in the database during and after each call.
Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Act as a liaison between the delivery team, customers, and vendors.
Engage in problem-solving and process improvement.
Develop strategies to ensure judicial usage of resources and timely delivery.
Manage KYC and documentation of customers for smooth order processing.

Perks

1. Only day shift.

2. NO target-based calling

In case you wish to apply for this position, please share your resume at [email protected] or call on 7037765569 (Rama Shree)