IT Support Technician

Who are we?
J/PR is a global communications firm specializing in public relations, content creation, and social media. We work with some of the best hotels, resorts and lifestyle brands in the world, including Relais & Chateaux, Vail Resorts Hospitality and Hilton Luxury Brands to name a few. You can see our current client list here. Being a part of this international powerhouse agency will connect you to a roster of distinguished hotels, resorts, restaurants, real estate projects, and destinations across the globe, elevating your career (and your frequent flier status). We tell compelling original stories to connect brands to their target audiences. We’re passionate, professional, and purpose-driven. We're dedicated to our work, the agency, our clients, and each other.

Forbes said “There are the Women Deciding Where You’re Traveling,” and Inc. Magazine featured J/PR in an article titled, “How Two Millennial-ish Women Built a PR Powerhouse.” This is in addition to numerous awards like PR News Best Places to Work, New York Observer PR Power 5 for five years in a row, The PR Net 100, Forbes Five Star Agency, PR Couture Spotlight Agency of the Year, and Crain’s Best Places to Work (to name a few).

At J/PR, we’re incredibly intentional about our company culture, and we whole-heartedly believe in a work-life blend, where you'll be empowered to continue learning and growing through travel, mentorship, training and retreats, along with a connected company culture.

The Role
The IT Suport Technician is responsible for supporting the technological efficiencies within the office and for ensuring complete user support of all computer/phone systems and software platforms.

The scope of the IT Support Technician position is much larger in a small business, where the position is also responsible for coordinating any company-wide tech initiatives with our headquarters in San Diego and ensuring company-wide tech processes and procedures are being enforced remotely while working from our New York office. This position should always be striving to support staff in utilizing our company technology in a consistent manner and ensuring that he/she provides adequate training at all times.

Duties and Responsibilities include the following. Other duties may be assigned

• Provide overall IT support to all users, agency-wide via in-person, telephone, email, or other remote services
• Responsible for the support and troubleshooting of all computers, peripherals, phones, and network infrastructures
• Responsible for handling all tech issues and providing support as needed.
• Partner with Technical Operations Specialist to receive support requests through Zendesk & Slack communications.
• Maintain detailed notes, equipment, and inventory lists
• Oversee the installations, upgrades, and configuration for all systems
• Provision computers for new employees through Addigy MDM and configure sign-in and 2-step verification processes for users with JumpCloud.
• Maintain configuration and installation procedures and processes.
• Create and maintain user/computer accounts, permissions, and access rights in Google Workspace, Zoom, Slack, and Office 365.
• Assist with network improvements, upgrades, and repairs
• Occasionally work additional hours, as needed, to meet departmental demands (on-call)
• Provide schedule on-site weekly visits to support staff

Experience

• Must be highly proficient in Mac OSX and/or Linux Operating Systems
• Ability to troubleshoot and resolve simple network problems
• Must have worked with Google Apps, Google Apps for Work, or Google G-Suite.
  * Add users * Transfer user docs and forward their accounts to others when needed * Google Calendar event administration for users * Understand how Google Groups work and how to create, manage, and modify permissions of the groups
• Knowledge of how to restore a Mac to factory default configuration
• Knowledge of maintaining Apple Business Manager DEP enrolled devices, and MDM profiles (Systems like Addigy, JAMF, etc.)
• Understanding of Microsoft Office 365 and how it integrates with Apple OSX
• Knowledge of MacOS Terminal, Google Apps Manager (GAM) and Google Cloud Console is a plus.
• Apple iOS mobile operating system knowledge and ability to troubleshoot
• Must be able to configure Apple Mail and install other standard apps that the company uses to communicate

Requirements:

• Tech and Mac/PC knowledge
• Interpersonal Communication Skills
• Customer Relations
• Professionalism
• Organization
• Presentation
• Reliable Self-Starter
• Time Management

Education/Experience:
4-year degree in computer science or equivalent work experience
CCNA, Net +, A+ certificates are a plus

Benefits
J/PR offers a competitive benefits package, inclusive of but not limited to:

Competitive base salary
Commission
Year-end Discretionary Bonus
Hybrid office schedule
Hotel Trade
Birthday PTO
Accrued PTO
Monthly Cell Phone Stipend
401K
Medical, Dental, Vision, Pet Insurance

EQUAL EMPLOYMENT OPPORTUNITY
J/PR strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

J/PR recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. J/PR may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.