Technical Services Engineer

About mParticle:

mParticle is the leading independent customer data platform. We are focused on the infrastructure layer of a Company’s growth stack. Developers, engineers, product managers and marketers choose mParticle to simplify the flow of customer data between systems and applications, breaking down data silos and improving customer experiences. We work with big players and small, fueling the customer success of brands like Starbucks, NBC Universal, Spotify and Airbnb. We’re growing fast and offer smart, talented individuals an opportunity to be high impact players as we scale and achieve our vision for being the world leader in this space. We care deeply about culture and our people, creating a place where you can do your best work and love doing it!

Recognized as one of Crain’s 100 Best Places to Work in New York City and one of Wealthfront Career Launching companies of 2021!

About the Role and Team:

In the role of Technical Services Engineer, you will become an expert in various areas of the mParticle ecosystem as you investigate and solve complex issues. You will be responsible for resolving mParticle’s customer’s issues and ensuring they have a positive experience in the process. You will work closely with mParticle customer-facing, Engineering, and Product teams to drive positive outcomes both externally and internally. You will see the effect that your work has on both the customer and the company as a whole.

You will be part of a highly-collaborative team that is a leading voice of mParticle as you interact with customers over our community and support tickets as we work to provide top-of-industry-level support continuously.

What you’ll be doing:

Resolve customer issues in an accurate and timely manner while providing a great customer experience.

Collaborate with mParticle Customer Success and Professional Services to support mParticle's customers via Zendesk, Slack, and Zoom as they work with mParticle's Integrations, UI, SDKs, and APIs

Communicate and document bugs and product feedback from customers to the Product and Engineering teams to improve user experience and participate in the creation of new product features.

• Create technical and non-technical documentation, build internal tools, and present learnings.

What we’re looking for:

• Successful completion of a Computer Science/Engineering program or related technical discipline in a Bootcamp, University, or similar institution.
• Experience with Object-Oriented Programming languages (Swift, Java, Ruby, Python), SDKs, SQL, or APIs
• The ability to quickly learn new technologies, concepts, and skills while demonstrating curiosity and desire to grow.
• Excellent communication skills.
• 1-2 years as a QA Engineer, Software Engineer, or Customer
• Success/Support Engineer at an enterprise software company, or experience deploying technology solutions in a technical customer support role
• Familiarity with marketing, advertising, CDPs, and/or analytic tools.
• The ability to be part of an “on-call” after-hours rotation team.

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Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.