Retail Operations and Training Manager

Summary:

The Retail Operations Manager is a remote opportunity. This role will be responsible for supporting the Director of Sales and Marketing in achieving retail sales goals for New York State. This position manages a team of Retail Managers who oversee day-to-day store operations within NY State, ensuring an exceptional customer experience, maintaining a highly engaged and positive team culture, and meeting company defined revenue goals.

Essential Duties and Responsibilities:

• Oversees all Retail activities for NYCANNA which includes providing operational oversight and strategic direction to Retail Managers so that they can deliver results within their stores that enable them to deliver local KPI’s and revenue results.
• Conducts store walk-throughs to analyze sales and marketing opportunities, risks and key controls.
• Manages Retail Operations specific KPI achievements, standards of excellence, and conducts regular meetings with Retail Managers to assess KPI, goal, and task performance.
• Works with sales and marketing team to help drive revenue goals and KPI objectives.
• Works with Logistics Manager to coordinate and schedule product deliveries to dispensaries to achieve monthly store goals.
• Ensures Retail Managers are overseeing proper staffing and scheduling of day-to-day duties of all dispensary employees and ensures there is a comprehensive monthly schedule inclusive of coverage to ensure business continuity across all dispensaries.
• Responsible for providing training to Retail teams as it relates to SOP’s, products, compliance, and other new hire training.
• Ensures retail teams follow all SOPs and regulatory guidelines related to all operations including cash handling and security.
• Works with local team to monitor and identify any building and maintenance issue and coordinate with vendors and staff to resolve.
• Works with Retail Managers and Sales and Marketing Coordinators to make recommendations on signage placement, following best practices and State Regulations.
• Ensures Retail Managers have a thorough understanding of corporate processes, SOP’s and training to operate effectively.
• Implements operational procedures in compliance with applicable state regulations; and ensures legislative and procedural changes relating to the sales and distribution of cannabis are clearly communicated and trained to dispensary staff.
• Ensures performance reviews and improvement plans are executed and retained in employee records.
• Addresses HR matters and employee relations issues swiftly and strategically with the HR Team.
• Supports the Retail Manager in positively addressing customer objections or issues in a professional and timely manner
• Must travel to each location bi-monthly.
• Other duties assigned, as needed

Administrative Duties:

• Excellent verbal and written communication skills
• Strong relationship management skills
• Creative, compliant problem solver
• Effective time management skills, ability to prioritize and consistently deliver work on time
• Ability to work in a fast-paced environment
• Positive problem-solving attitude
• Flexible and change embracing in a rapidly evolving work and market environment
• Successful track-record with being a team player as well as building, leading, and motivating teams
• Strong attention to detail
• Trustworthy and proven team leader
• Analytic skills and ability to interpret P&L
• Excellent organization skills and proficiency in Excel, Word, Outlook
• Experience with state compliance software, a plus.

Basic Qualifications:

Education and/or Work Experience Requirements:

Education:

• Bachelor’s degree, preferably in sales or business management.

Work Experience Required:

• Minimum of 5 years of sales and management experience required.
• Health care or medical marijuana industry preferred
• Successful multi-year experience in a customer service industry will be considered

Other:

• This role adds value to the team by being an authentic and confident self-starter with a strong customer service orientation. In this key customer-facing role, demonstrates strong interpersonal, strategic selling and organizational skills for effective customer engagement and satisfaction.
• Located in Downstate NY preferred

Additional Qualifications:

• Must pass a background check (state mandated)

Mandatory COVID-19 Vaccination Policy

Acreage Holdings, Inc. and its affiliated companies (collectively, the “Company”) value the health, safety and wellbeing of its employees, customers, their families, and other visitors of our offices and facilities and have instituted several safeguards and protective measures, including mandatory vaccination requirements, to prevent the spread of COVID-19 exposures and infections. Accordingly, the Company’s Mandatory COVID-19 Vaccination Policy requires all new hires to be fully vaccinated against COVID-19 in order to be eligible for employment with the Company, except for individuals with a documented and approved medical or religious exemption, or other exemption as provided under applicable law.

For purposes of this Mandatory COVID-19 Vaccination Policy, an individual is considered fully vaccinated when two weeks have passed following receipt of the second dose in a two-dose vaccination series (such as Pfizer or Moderna) or two weeks have passed following a single-dose vaccination (such Johnson & Johnson). Additionally, candidates who accept an offer of employment will be provided with instructions for securely submitting proof of COVID-19 vaccination prior to the individual’s start date, as well as the Company’s process for requesting and completing an applicable medical or religious exemption form. No medical documentation should be submitted to the Company prior to receiving such instructions from the Company’s recruiter or other designated human resources professional.