Executive - Customer Support

Roles and Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Desired Candidate Profile:

• Experience as a Customer Support Specialist or similar CS role
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Hindi and English speaking is a must
• Only MALE CANDIDATES and who are ready to work from office in rotational shifts need to apply
• Applied candidates should have knowledge on Cricket and Sports