Startup Success Manager ADELAIDE

This is a unique opportunity to be at the epicentre of innovation and the startup community in South Australia. Based at Lot Fourteen, Stone & Chalk’s Startup Success & Community Manager plays a critical role in building a thriving startup ecosystem and supporting the growth of South Australia’s leading startups and scaleups.

Our residents (startups within the hub) will be your highest priority - you have a passion for delivering proactive customer service with exceptional communication skills. You enjoy liaising with customers in a proactive way and resolve issues as quickly as possible.

The resident journey is yours to shape - You will own the end-to-end experience for residents from when they are on-boarded until they graduate. This includes anything from helping them understand the basics of the infrastructure we provide, to making sure they participate in all the programs they need to help them grow and commercialise, including:

Customers - managing requests for introduction to corporate partners and vice versa (managing corporate partners’ requests for introductions to/pitches from our residents) in close consultation with our partnerships team. Encouraging participation in the B2B sales program when launched. On the ground responsibility for large-scale ‘demo’ day-style events.

Capital - managing requests for assistance with capital raising by facilitating entry into our investor program. Similarly facilitating introductions from VCs or other investors who want to meet specific S&C startups in close consultation with our EIR and Head of Community Programs. Organising all ‘on the ground’ activities such as events and interviews to support our investor program.

Expertise - facilitating the recruitment of mentees into our bi-annual mentor program. As with our other programs, organising all ‘on the ground’ activities such as events and interviews to support our mentor program.

Talent - encouraging participation in talent acquisition programs such as Fintern Fever and use of our bespoke Ribit / S&C portal for S&C residents only. Facilitating the connection between residents and students / other available talent as required.

Communicating our residents’ success at S&C and to the broader ecosystem - through Stone Press, Slack, Sweet Spot, and through social media, but more importantly by joining the dots and forming new connections amongst S&C residents, corporate partners, mentors, and our investor network.

Creating and curating the rituals/social events/skills studios that bring our residents together - based on residents’ professional development needs, community programs, and other events that create a thriving community.

Ecosystem engagement - delivering tours of Stone & Chalk for prospective startups, special visitors, corporate partners, trade delegations, and Government officials.

Pipeline management - always scanning the ecosystem for suitable startups/scaleups to join S&C, and interviewing prospective residents to assess their suitability.

Teamwork begins by building trust. You will be part of a small team and have a close working relationship with the GM, Head of Impact Network, Customer Manager - Facilities Manager, Hub Coordinator and SA Node Manager, contributing to each other’s success. Above all else, show the data. You will provide key statistics on our residents and where they are placed in their journey from onboarding to participating in various programs and community events.

Essential Skills & Experience

Experience in community building (at least 3-4 years) in helping to manage physical communities.
A passion for customer service - you have a passion for delivering exceptional and proactive customer service. You enjoy liaising with customers to provide proactive assistance and resolve issues.

An ability to think commercially, connect the dots to identify opportunities, and provide valuable connections that have the potential to lead to business partnerships. Relationship/account management and/or business development experience with SMEs.

Confident public speaking and networking skills – you will be communicating with over 90+ start-up companies based at Stone & Chalk and stimulating conversations every day within the entire ecosystem.
Good judgment, professionalism, strong interpersonal skills establishing positive and productive working relationships; self-aware team player able to generate trust, through collaboration.

High integrity, tact, a positive attitude and can foster a culture that values critical thinking and problem-solving.

Possesses an influential and welcoming communication style and encourages constructive feedback, engagement, inclusion and diversity at all levels. An ability and willingness to give and receive honest, balanced feedback. Demonstrates competence, and character that inspires trust.

Ethical and accountable. Shows flexibility & resilience. Thinks commercially and strategically.

Enable a psychologically safe environment within the organisation by respecting and supporting others, practicing empathy internally and externally.

Desirable Skills & Experience:

Experience working in an emerging tech or related sector.
Experience working in or closely with the public sector.
Passion for entrepreneurial communities.

Applications:

If this sounds like you, please EMAIL YOUR APPLICATION as follows to [email protected]

Subject: <> for Community Manager ADL

Attach (1) resume (2) cover letter (3) salary expectations

Pls ensure you have working rights for Australia.

We look forward to hearing from you :-)

About Us

Stone & Chalk is Australia’s leading Impact Network™ for the emerging technology sectors. Together with their resident founders, mentors, investors, and industry and government partners they have a proven track record in providing growth and commercialisation support for startups and scale-ups. Residencies in their innovation hubs in Sydney, Melbourne and Adelaide provide access to customers, capital, talent, expertise & community collaboration opportunities.

AustCyber is the Australian Cyber Security Growth Network. Established in 2017, AustCyber’s mission is to grow a vibrant and globally competitive Australian cyber security sector and in doing so, enhance trust in Australia’s economy and improve sovereign cyber capabilities available in defence of the nation. Its National Network of Cyber Security Innovation Nodes support a cohesive ecosystem that is responsive to the cyber security needs of all sectors.

Together, our integrated organisation exists to identify, nurture, connect and propel those who are seeking to solve the world's most pressing business and social challenges. In this sense our founders, partners, investors and mentors – are shaping the future, together. We are committed to catalysing commercial success for startups and helping scale-ups export through our curated communities and flagship programs across emerging technology in order to help Australia achieve Sovereign Domestic Industrial Capability in strategically significant sectors.

For more see www.stoneandchalk.com.au and www.austcyber.com

TWO POWERFUL NETWORKS CONNECTED BY COMMITMENT, INSPIRED BY IMPACT

Get Inspired: Read more about both companies here:
https://austcyber.com/shapingthefuturetogether