E-commerce Technical Support, Sales and Customer Service Associate

Qualifications

• 2 years of customer service experience (mechanically inclined Individual with simple assembly such as gym equipment)
• Ability to explain technical issues to technical and nontechnical employees and customers.
• 1 -3 years of e-commerce experience
• Strong knowledge of Shopify website navigation
• Excellent verbal and written communication skills. OUTGOING
• Professional and pleasant telephone manner.
• Proficiency in MS Office Suite, Ebay, Paypal, Social Media and Google Platform
• A positive and professional individual with the ability to ' sell ' our product "JEEP STUFF"
• Incredible attention to detail and great administrative skills (must be able to type, conduct basic math, adopt a system-oriented mindset, and use proper grammar)
• Have experience working in fullfillment centers such as amazon, Walmart or similar places.
• Strong analytical and problem-solving skills.
• Proficiency with or the ability to quickly learn an array of computer hardware and software.

Responsibilities

• Assist customers with e-commerce experience, resolve issues, and promote positive brand sentiment to retain customers satisfaction. Identifies, investigates, and provides assistance with device assembly with customer.
• Fulfill orders in shopify daily, processing, labels for shipping.
• Help maintain accuracy of e-commerce store content.
• Fields support calls, chats, email, and/or other communication from users with inquiries regarding product assembling, current promotions, shipping and compatibility with other vehicle models.
• Collaborates with other staff to research and resolve issues as a team.
• Arranges to repair or replace defective parts/products.
• Following up with clients or customers to check that they're still satisfied with any purchases.
• Benefits to be discussed.