Head of People & Culture

Application link: https://bridgeforbillions.typeform.com/to/WAiKHV2A

/// JOB MISSION ///

You will be leading the People & Culture area in a fast-growing social enterprise! In 6 years, Bridge has grown to a team of close to 30 people from 14 nationalities, with a headquarter in Madrid where most of our team is based; an emerging LatAm HQ in Antigua, Guatemala with a few team members; and a few people based in different places around the world. It’s likely we will end the year 2022 as a team of 40 people.

Your key mission will be to establish the People & Culture Area at Bridge for Billions. This Area will help our people and culture to grow through strategizing, hiring, onboarding, nurturing, retaining and setting up processes. We are convinced that a healthy, fulfilled and productive team directly translates into having a higher impact in the entrepreneurship ecosystem. You will work closely with the leadership team and all of the company to ensure just that.

We are looking for a generalist who has previous experience in startup and can handle a lot of hiring at times as well as have a seat at the leadership table, design organograms, work on nurturing leadership hand in hand with team leads, avoid stagnation and set up people processes that will help us grow. We are looking for someone who is not afraid to see their role evolve frequently.
We also want someone who truly embodies our culture. Our core values are empathy, grit, courage and gumption. We are a team of entrepreneurs for entrepreneurs. We believe in transparent relationships, we have an international mindset, we strive for self-management so that anyone can have a big impact on the organization’s growth, we can operate despite high levels of uncertainty, we value open and respectful feedback, we foster risk-taking and failing fast, we seek continuous innovation and impact.

*/// ROLES & CONTRIBUTIONS /// *

In order of importance

1) Growth and Development (30% time)

• Work with leadership team to review the current career development model.
• Create personal development plans for each person in the team.
• Create systems for performance management: how to nurture top talent, manage underperformance and train all team members to use them.
• Have regular “team health” check-ins with each Area’s lead to understand how that team is doing and what they need.
• Plan learning space based on needs identified (examples: workshops either done in house or through finding a consultant or facilitator if needed).
• Develop and implement retention plans for all members across the organization.

2) People & Culture management (30% time)

• Lead organizational changes within the team and keep refining our management model inspired from teal, holacracy, agile & more.
• Report on key People & Culture metrics monthly.
• Advise team leads in complex people situations as well as off-boarding or sunsetting processes.
• Receive feedback from the team and keep a pulse on cultural issues that may be brewing.
• Catch possible tactical misalignments within the company and raise them.
• Accompany the teams to share good practices in the management of teams, projects, etc.
• Follow-up continuously on employees' level of satisfaction and wellbeing within Bridge for Billions.
• Design and implement a clear off boarding process for people leaving Bridge. Perform exit interviews to get insights into areas that need more attention.
• Create a system and manage performance bonus.

**3) Operations & Processes (30% time)

• Contribute to define and scale the management model, meetings, communication spaces and other rituals.
• Create a company handbook that outlines the policies and processes in use at Bridge for Billions.
• Integrate an HR software to manage all people processes that can be.
• Create and manage the budget for People related events, training and general needs in relation to the financial health of the company.
• Organize all People-related documentation (contracts, invoices of external providers, etc.)**

**4) Talent Acquisition & Onboarding (10% time)

• Hold accountable Talent Acquisition Manager for the definition of the hiring need to the job definition and organogram design, until the onboarding process.
• Monitor the internal recruitment to optimize for quality and accuracy of hiring, deep dive into different areas of the candidate assessment like purpose, culture fit, soft skills, technical skills, management approach, working style, and communication.
• Manage the hiring pipeline and keep candidates moving through each phase of the hiring process.
• Talent acquisition: coordinate the hiring process with TA Manager for new team members, scout the best possible candidates for all open roles, ensure the best hiring strategy depending on the role and country.
• Employer branding: work with the marketing area to improve our employer branding via different strategies, harmonize all offers and communicate our culture all throughout the recruiting process.
• Design and implement a new onboarding process, making sure that new team members are on boarded properly to the company, check-in frequently with new hires and host onboarding check-ins at various points during the first months.

/// SKILLS & EXPERIENCE NEEDED ///

At Bridge for Billions, we are convinced that people are the differentiating factor in the success of any company and we believe that talent is more than just knowledge. It’s expressed in attitudes and the ability to relate with other teams and people.

Skills we look for in all Bridge team members:

• Purpose alignment: This position is not just “a job” but aligns with your individual purpose, the impact you want to make in this world and who you want to become.
• Values alignment: You embody our 4 team’s values: Courage, Grit, Empathy and Gumption.
• You have a start-up mindset — highly collaborative with an entrepreneurial, roll-up-your sleeves attitude. You’re not afraid to be responsible for the outcomes of your work and work independently when required.
• You take initiative, you’re results-driven and you show empathy in all your interactions with team members, entrepreneurs, mentors, and partners.
• You have a very strong emotional intelligence that allows you to quickly understand people’s needs and expectations and develop trust, engagement and commitment in your relationships.
• Passion for your work and for lifelong learning.
• Growth mindset and resilience to overcome challenges, understanding that systemic change requires hard work.
• Able to juggle many different responsibilities and prioritize own workload.

Skills we look for in this role in particular:

Hard skills

• Languages: full proficiency in both English and Spanish (we will not make any exceptions here, please refrain from applying if that is not your case).
• Bachelor's degree in Human Resources or equivalent practical experience.
• 3-5 years minimum of experience in a People role at a startup, demonstrated leadership and vision in managing teams and major projects or initiatives.
• Experience in a HR Generalist or People Operations role in a fast paced environment, including but not limited to Recruitment, Learning and Development, Employee Relations, Employer Branding, etc
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excellent interpersonal skills and a collaborative management style.
• Can break down problems and think critically.
• Knowledge of startups growth challenges and people growth.
• Bonus if experience in topics such as: coaching, adaptive leadership, agile methodologies, new management models (holacracy, teal) and having worked in teams where team members hold protagonism and decision-making power.
• Outstanding oral and written communication with team members as well as candidates.
• Resourcefulness and good common sense to approach problems efficiently.
• Strong organizational and coordination skills: you will have a lot of different types of responsibilities, so it is essential to be able to stay organized.
• At ease with analyzing data, presenting this data and making quick decisions to improve team outcomes.
• Digital proficiency, you like testing new tools and improving processes.

Soft skills

• Have good judgment, be intuitive, and know when to escalate issues.
• Ability to challenge and debate issues of importance with the organization.
• Ability to look at situations from several points of view.
• Persuasive with details and facts.
• Able to delegate responsibilities effectively.
• High comfort level working in a diverse environment.
• Enjoys harvesting a healthy, happy workplace with a real emphasis on a strong organizational culture.
• Commitment and passion to the entrepreneurship ecosystem.
• Problem-solver, self starter, who can be up and running in no time after thorough company onboarding.
• Someone who is not afraid to host conversations about growth.
• Roll up sleeves and get work done, even when at times it’s outside the scope of the job.
• You don't get easily overwhelmed or stuck in planning mode.
• Extraordinary attention to detail: you test things yourself before making them go public, you dislike when your work has imperfections.

**RECRUITMENT PROCESS

• Once you read the Job Description, please apply via: https://bridgeforbillions.typeform.com/to/WAiKHV2A
• 1st 30-minute conversation just to explain a bit more about the process and get to know each other a little better.
• Business Case challenge to be resolved within three days (it can vary depending on the position you’re applying for)
• We’ll review your practical challenge, and if it meets the goals, we will invite you to a Technical Interview where we will go over the challenge and talk more about your hard skills.
• If everything goes well, we will invite you to a Mutual Interview, a shared space where you will be able to ask us anything you want to make sure Bridge for Billions is where you want to take your next professional step!
• After we ask you for two references and with your permission, we will reach out to them with a couple of questions.
• We will send you an offer.

OFFER AND LOCATION

Transparent salaries and fair compensation structure, mid-range for the social sector:

• Compensation of 34,000€ - 40,000€ per year, depending on profile.
• $200 Referral Bonus. If you bring someone you know to the team you will get $100 bonus at hire + $100 additional after 6 month
• Location: Madrid
• Start date: As soon as we find the right person.
• Position type: Full-time.

Impact & Team

• A real vision for systemic change in the entrepreneurship sector, with the goal to make it more equitable, inclusive and efficient.
• Work on something that matters, contribute to helping thousands of entrepreneurs from all over the world.
• The chance to shape the company by taking on a key role in a booming social enterprise.
• An international dynamic team of young professionals with lots of passion and a clear vision.
• Co-created values, a compass to achieve our mission: Gumption, Courage, Grit and Empathy.
• Check out Bridge team members reviews on Glassdoor.

Growth

• 4-day company retreats once or twice a year paid for by the company. Fundamental in our culture, they help us align, grow in leadership, tackle big topics and bond as a team, and they’re led by external and experienced coaches and facilitators.
• Learning budget based on specific need or opportunity (examples: team members have accessed backend bootcamp, leadership trainings or facilitation trainings).
• Big feedforward and feedback culture. Monthly one-on-ones with your team lead to help you grow and in-depth individual and peer-reviews 4 times per year.
• Team members are encouraged to give talks, and give/receive internal training.

Wellbeing & Paid Time Off

• 22 days of vacation with flexibility to go above, plus local public holidays.
• Choose your public holidays between the country you’re based in and the country you’re from — we know you may want to celebrate the special days from your country of origin!
• Access to Spill, emotional support service to take care of your mental health where you can chat with therapists on demand.
• Health Insurance bonus of $60/month added to your salary.

Materials, Flexibility & Remote Work

• We will provide you with a second-hand Macbook computer bought from our friends at Backmarket or equivalent so you can do your best work while preventing e-waste.
• Flexible working hours and remote days.
• If you’re based in Madrid we have a great office in the city center with lots of light, big screens and a huge terrace. We love to grab lunch together and talk about life’s silly and deeper things.