Technical Production Analyst/Specialist-Full Time

We are a unique, fifteen year old company that is defining the best-in-class service standards for our industry. We exist to generate profits that benefit the needs of our employees, local charities, non-governmental organizations, and essential works that last beyond a lifetime. This means that we work to systematically improve our ability to exceed customer expectations while respecting and esteeming people along the way.

We’re searching for a Technical Production Analyst / Specialist who aligns with our belief that profits are a means to an end, and that serving others is the foundation of teamwork. The right candidate must be humble and teachable. The ability to confront difficult issues, while always keeping reconciliation at the forefront, will be crucial. The right candidate must possess a heart to serve and a sincere connection with our core values: Honesty, Integrity, Esteem and Conscientiousness.

Position reports to the Production Manager.

Requirements and Key Competencies

· Broad skillset including technical skills & aptitude, interpersonal skills, written & verbal communication skills, strong organizational/administrative skills, flexibility, and the ability to manage multiple simultaneous activities.

· Ability to grasp nuances of complex relationships with clients and vendors, and manage those relationships with sensitivity.

· Follow-through on commitments to clients and team members, and follow-up on items impacting clients or the business.

· Critical thinking, analytical and problem-solving skills, discretionary judgement.

· Attitude of humility, positivity, how can I help more, self-starter, and sense of urgency.

· Above average working knowledge of Microsoft Office contemporary versions.

· General knowledge of internet and intranet network navigation, general comfort with technology and learning new software & applications.

· Pleasant telephone voice and demeanor.

· Demonstrated ability to follow instruction and protocols precisely.

· Exceptional attention to detail and accuracy.

Education / Experience

· 4-year college degree (preferred).

· High school diploma (or equivalent) with at least 4 years relevant work experience.

Primary Responsibilities

· Using proprietary software tools and customized systems, manage customer inquiries, logging / tracking, research, relaying / elevating to appropriate team member, follow-up and accountability to ensure resolution, and initial / final client responses.

· Using proprietary software tools and customized systems, manage daily production tasks to ensure clients deliveries are current and complete.

· Manage production data pre-processing and tracking.

· Compile internal and customer-facing status reports.

· Manage production shipping and receiving.

· Initiate and update implementation tracking documentation.

· Support ad-hoc activities (phones, mail, light administrative tasks).

· Other duties as business demands.

Working Conditions

· Regular schedule is 40 hours per week during regular business hours (8am to 5pm Monday – Friday), and in-office. During times of business need, hours may exceed 40 per week.

· This position will require Employee to spend long hours sitting / standing and using office equipment and computers, which can cause muscle strain.

· Position will require employee to be located in a busy, open area office. The employee will encounter frequent interruptions and will meet with others on a regular basis.

· Position will frequently require multiple hours of intense concentration, and requires attention to detail and high levels of accuracy.

· There are numerous deadlines associated with this role which may cause stress. Employee should be able to manage personal stress while maintaining effective performance.

· This position will interact with a wide variety of people and personalities on various issues.