Senior Customer Success Manager - Insurance

Have you got an active Property & Casualty license in any US state?

Are already working at an Insurance agency, were previously working at Insurance agencies, or have obtained a license since you are wanting to get your foot in the door of the insurance & financial services industry?

Do you have a desire to take on a leadership role where you can manage a team and own a customer base?

If so, join our team at Mirnana. We are looking for a licensed candidate to join our team based in Washington on a permanent basis.

Your primary responsibilities will be to:

• Lead, mentor & coach a team of associates.
• Manage and maintain strong relationships with a portfolio of customers
• Ensure you and your team meet efficiency targets and completion of daily open service tasks.
• Lead by example to showcase best practice performance.
• Assist with processing of payments when required.
• Make outbound calls to your customer's customers relating to daily open service tasks.
• Maintain quality records in a fast-paced collaborative team environment and on all customer interactions.

What experience you will bring to the team:

• Can communicate clearly, professionally and empathetically on every interaction
• Proven ethical behavior
• A successful track record of driving business results
• Thrive on accountability to your team and your work
• Self-sufficiency and a high degree of autonomy – Resourceful to know where to find answers
• Ability to perform and work well under pressure
• Are highly efficient and detail orientated
• Have a desire to learn

Desirable but not required:

• Candidates who have multi-lingual skills – speaking, reading and writing proficiency in other languages in addition to English.
• Prior experience in Salesforce

Mirnana Benefits Include:

• A strong culture underpinned by values that are truly lived every day
• Salary
• Paid time off
• An environment that embraces learning and development of all employees
• The ability to work in an environment that supports you
• A focus on diversity and inclusion
• Competitive benefits and pay based on individual performance
• Career progression opportunities to those willing to grow with the company

Mirnana is an equal opportunity employer.