CUSTOMER SUCCESS INTERN APAC

Do you want to deep dive in the fast-growing industry of drones and get a rewarding experience within a dynamic startup environment?

At Flyability, we believe that robots should be sent in hazardous places and dangerous situations instead of putting humans in danger. To support our belief we created Elios, the world’s first collision-tolerant flying robot that for the first time allows entry to complex and indoor spaces. Joining Flyability is not just taking on a new job, it is seizing the opportunity to improve the life of millions of people and build the future of robotics.

To align our acts with our words we're hiring a:

Customer Success Intern Asia-Pacific
6 months internship, starting date: as soon as possible

Your role:

Our Asia-Pacific team is looking for a creative Customer Success intern to make sure all our existing customers in Asia-Pacific make the most out of our technology, that they are fully satisfied with our products and services, and that we know exactly where and how they use our drones. These efforts will be coordinated with our local reseller network, with whom you will get in touch with the customers and design upsell strategies,

You will work closely with the Asia-Pacific dedicated team of 3 people, our global marketing team and Flyability’s reseller network.

Working regularly from our headquarter offices in Paudex, no professional travels are required.

What you will own:

Understanding, measuring, and improving the overall customer satisfaction level through the implementation of regular calls, satisfaction surveys, and corrective actions
Promote access to our local resellers’ post-sales infrastructures and services
Design creative upsell opportunities for all existing customers with upsell potential
Make sure our resellers follow a similar customer-centric dynamic
Your profile:

English proficiency is required (oral and written). Japanese, Korean or any other language is a plus
Good project management and communications skills are essential
A college degree in sales, marketing or communication is a plus
Interest or experience with Asia-Pacific cultures is a plus
Flyability is a young Swiss company that values autonomy and thorough leadership. Every day, you will have the opportunity to share your ideas and contribute to solving challenging problems. We work together and each voice is important to move forward.