Influence & Customer Service Executive

ABOUT US
Gallinée is an innovative French skincare brand based in London. Launched in 2016, we are the first brand to care of the good bacteria on the skin, using a patented prebiotics, probiotics & postbiotics complex.
We retail on our own platform Gallinee.com and through key retailer partnerships such as Sephora, Cult Beauty, Blissim & LookFantastic. Our main markets are France, the UK, South East Asia, China & the US.

Our young company is growing quickly, and we are
looking for someone to expand our digital community.

*ROLE REQUIREMENTS *

• You are at ease with social media and always connected.
• You have excellent written & oral communication skills in both English and French.
• You enjoy taking care of others and finding solutions to their problems and you have good interpersonal skills: you're social and like to maintain relationships.
• You are curious, independent and reliable.
• You have a master's degree in communication or similar and have basic knowledge of community management & influencer marketing.
• You are interested in the world of beauty and ideally, have experience in this industry.

MORE DETAILS

• Central London based.
• Position attached to the Digital Department, reporting to the Digital Manager.
• 6 months fixed-term contract. Our wish is to transform this contract into a permanent position.
• Starting date: May/ June 2021.
• You must be eligible to work in the UK.

*WHAT'S THE ROLE? *
You will own & lead community management and influencer marketing. You are the voice of Gallinée.

Customer Service & CRM:

• You take care of customer requests across a variety of channels and ensure optimum customer satisfaction in a timely manner.
• You adopt Gallinée tone of voice and convert each customer into a superfan .
• You improve the CRM survey, refine CRM processes and keep track of CRM KPI's.

Influencer Marketing:

• You lead the International Influencer Marketing strategy supported by your Digital Manager.
• You own and build the influencer listing and target audiences. You contact influencers in our 3 main B2C countries (France, US, UK) to grow our community and build lasting relationships.
• You manage influencer activations to support marketing campaigns. You encourage the adoption of our affiliate system and create specific coupons.

Community Manager:

• You build an engaged and enthusiastic community of users and future customers that love the brand, through active community management on our social platforms.

Digital Marketing Activities:

• You get in contact with brands or partners to create giveaways or other activations to encourage brand awareness.

CONTACT
Please send your CV + cover letter to [email protected] with the subject line: Junior Community Manager application.