Customer Engineer - Dublin Ireland

Description
What do Microsoft, The Gap, Royal Bank of Scotland, Lockheed Martin, and top Open Source projects like JQuery have in common? They all use BrowserStack, as do over 25,000 other customers!

BrowserStack is the industry-leading, cloud web and mobile testing platform that enables developers to test their websites and apps on different operating systems and mobile devices. Since launching in 2011, our mission has been bold yet simple: To be the testing infrastructure for the internet. 6 years and billions of tests later, we are ready for our next phase of hyper growth. Bootstrapped for the first 6 years, we continue to be profitable since inception with a near exponential growth in customers around the globe. Recently, we closed $50M in Series A funding from Accel

Reporting to the Senior Manager - Customer Engineering, you will be part of a growing, high-performing team that partners with sales to deliver revenue growth. You love technology in all forms and live on the bleeding edge of agile software development and testing technologies. You enjoy solving hard problems and are a born collaborator. This is an extremely hands-on position in a typical start-up environment, so we are looking for motivated self-starters who aren’t afraid to roll-up their sleeves and contribute across the entire sales cycle.

Responsibilities:

Lead customer engineering activities including technical discovery, RFP responses, technical value proposition, architectural guidance, sales support and ongoing client relationships
Be the architect and owner for the prospect’s end-to-end technical evaluation of BrowserStack; deliver on revenue plan for as technical advisor for fortune 500 companies
Devising smart engineering solutions to enable customers to reach their development goals with BrowserStack. You will get opportunities to learn & develop on different technologies as per the customer needs. This involves programming, security, networks, etc.
Design and lead comprehensive technical sessions in the sales cycle – mapping out the prospect’s unique workflows, technical architecture, and organisational goals – leading to a clear understanding of the BrowserStack’s value proposition in the customer’s evaluation; design and conduct comprehensive solution demonstrations
Develop a deep understanding of the BrowserStack technology portfolio and the competitive landscape for automated application and browser testing solutions
Work with cross-functional teams in ensuring ongoing customer success; Capture technical product feedback from customers and relay it to product with relevant market insights to enhance product teams
Requirements

3-5 years of engineering experience in the B2B SaaS space
Consulting and client interaction would be a bonus
B.S. degree Computer Science / Technical discipline; Familiarity with agile software development and deployment methodologies and the modern Software Development Life Cycle (SDLC), associated toolsets and best practices
Some combination of experience in: Programming (Java, C#, Python, Ruby, JavaScript); Dev. Tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git); Automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Calabash, Cucumber, HP QTP/UFT, ALM); Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Microsoft TFS/VSTS); Networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPSEC, firewalls)
Disciplined self-starter, does whatever it takes in order to succeed
Ability to work well in a highly dynamic / team environment; excellent communication skills; strong team player

Opportunities in this Role:
Tech - Learning about huge enterprises tech stack
Tech - Opportunity to get involved in different languages & frameworks
Tech - Building systems for debugging & scaling
Customer - Talking to industry leaders
Benefits
Our benefits include a competitive salary, bonus and equity program, 100% company paid medical insurance, a flexible and generous vacation policy, daily catered lunch, free snacks et