Programme Manager

Role Overview

Joining our growing team, you will drive forward and forge key relationships with clinicians and key stakeholders in Mental Health. Working with Arden & Ross and the rest of the team to ensure Thalamos is being used in practice and delivering the expected care quality improvements.

The role with Thalamos is for someone who is, and enjoys being, very hands-on. Someone with the confidence to communicate with all levels of healthcare organisations and embrace all aspects of working in a fast-growing business, from managing day-to-day admin to taking the initiative to help with every aspect of the business.

Role Specifics

Working with Thalamos’ NHS and Local Authority clients you will be responsible for client onboarding and deployment. This will involve:

• Building relationships with clients and key stakeholders
• Mapping local processes to be able to deliver integrated care ecosystems
• Creating local onboarding guidance
• User Training
• Troubleshooting of projects
• Maintain project plans for Local Onboarding process’
• Collating and reacting to customer feedback to share with the wider Thalamos Team
• Coming up with new ideas on how to improve current processes
• Articulating and communicating achievements to DHSC, NHSx and the CQC.

Person Specification

The initial role with Thalamos will be a very hands-on one, in all aspects. Our existing business infrastructure is particularly lean, meaning success in this role will require the ability to deliver without significant resources.

This is an incredibly exciting time to be joining Thalamos, as we expand across England. We hope that in 5 years you will be proud to tell people you were one of the early joiners at Thalamos.

The specific we are looking for are:

Skillsets & Experience

• Highly inquisitive, able to work and communicate with a diverse range of people and skill sets
• Proficient in Word, Excel etc. Familiar with CRM systems and/or project management software
• Ideally have experience working in a start-up environment of some form;
• Able to engage immediately and confidently with senior influencers;
• Exposure to team building and or management;
• Experience or specific interest in Healthcare and/or Mental healthcare;

Personal Drivers

The right person for this position will understand that all stakeholders are of equal importance when it comes to the success of an onboarding project; administrators through to senior leadership. Accordingly we’re looking for someone who is.

• Confident;
• Inquisitive;
• Diligent;
• Patient;
• Willing to take responsibility and ownership for decisions and actions.