Senior Technical Account Manager

Our vision is to become your Online Shopping Companion, the place where Southeast Asia’s 600M people start their e-commerce journey, where consumers discover the latest deals, compare prices and save money. With more than 6 billion offers on our platform, 100+ million unique shoppers last year, and a reputation as an independent authority when it comes to insights about the regional e-commerce sector, iPrice is at the centre of Southeast Asia’s e-commerce revolution.

Why join us?

Surround yourself with people who are ambitious, passionate, dynamic and constantly looking for ways to improve themselves:

• Work in a Booming Sector with Exciting Challenges
• Connect with an Inspirational Leadership Team
• Hyper-charge your Personal Growth
• And don't miss out on our Awesome Culture

Responsibilities

iPrice connects customers and online merchants. Our business relies on our ability to assist online merchants, service providers, and traditional brands to grow their online customer base. As a Senior Technical Account Manager (TAM), you will be working with our Product, Categorization, and Account Management teams. Within iPrice, this cross-functional team setup leads our efforts in developing and managing long-term, win-win relationship with our partners. As a TAM, you will focus on developing innovative technical integrations and ensuring their smooth operations.

We are looking for a highly motivated, genuinely passionate individual who will support the development of our team. The team will expect you to build expertise around several in-house and external systems and stay alert to industry trends. Overall, you will act as a guide to lead the team to the next level of success.

On a day-to-day basis, you will support the organization to identify new solutions, coordinate with external partners, and find experts to improve our day to day operations. Over the longer term, you will help coordinate and drive progress towards our ambitious, termly (4 months) OKRs. In addition, you will be part of our leads group where you will help define the business and organizational strategy for the company. You will have the opportunity to learn from a superstar, internationally sourced management team, combining experience from BCG, Microsoft, McKinsey, Google and other world-class organizations.

• Establish productive technical relationships with product development teams in the largest e-Commerce companies across the SEA region

  • Take ownership and responsibility to ensure a business-critical projects are completed from technical standpoint
  • Drive the integration initiatives with iPrice partners and merchants
  • Act as a liaison between internal and external technical teams
  • Propose solutions and improvements using a data-driven approach and drive their prioritization/technical implementation to achieve business objectives

• Become a subject-matter expert for various internal and external systems (product feed processing, digital ad attribution models, transaction tracking systems)

  • Become a point of reference for domain knowledge when it comes to technical aspects of the designated accounts
  • Support deep analysis to identify root causes of problems and find creative solutions in a timely manner
  • Communicate with internal and external stakeholders to clarify and solve technical issues
  • Keep updated with industry trends and new technologies (and share your knowledge)

• Advocate for product experimentation with both internal and external stakeholders by brainstorming, grooming, and prioritizing initiatives with relevant product owners

• Support day-to-day operations alongside our integration, business intelligence, engineering, ops and account management team members

• Support the growth of our cross-functional teams

  • Coach junior team members to take on ever more complex analysis, initiatives and communications
  • Identify knowledge and skills gaps within the teams and help to address them with the support of senior managers
  • Share your knowledge regularly and seek improvements through review and restrospective

Requirements

• Degree in Computer Science, Business Information Systems or relevant fields

• More than 7 years of experience in consulting, tech account management, customer success, or other technical roles

  • Prior experience with e-Commerce, digital advertising, or startups is an advantage
  • Relevant experiences in technical integration projects is required
  • Experience working with internal and external stakeholders from different levels.
  • Prior experience with agile practice is a bonus

• Positive, can-do attitude and eagerness to grow in your career as a technical expert, product manager, and coach

• Open to taking on a diverse job scope that may shift over time due to changing business priorities

• Strong problem-solving skills; logical thinker; clear, structured communications

• Prior experience with data processing pipelines an advantage

• Strong verbal and written communication skills in English required (proficiency in other SE Asian languages is a plus)

  • Ability to speak to and empathize with different stakeholders such as account management, product management and engineering both internally and externally
  • Understand that building relationship require patience and persistency, and sensitive to local culture and preferences

• Ability to flourish with minimal supervision, self-discipline, be proactive, and able to handle uncertainties and ambiguities

Benefits

• Comprehensive healthcare benefits (including outpatient, in-patient, dental & pharmaceutical benefits for you and your family)

• Accelerated career progression support by structured training/development programs (including Internal curriculum, IELTS and external training support)

• Adaptable working approach during pandemic (including leave in lieu, flexible working hours, Work from Home and Work From Home Country)

• Numerous Office perks (including monthly lunch & team allowances, claimable grab rides in past 7:30pm; stocked pantry; subsidised vending machine and plenty of events)

• Support for non-Malaysian’s (including relocation / work permit and visa support)