Sr. Graphic Designer, Customer Experience

This role will report into the Brand & Creative Services team and will be responsible for supporting creative needs of post-sales teams such as Customer Experience, Implementation, Training, Partners, and Product etc. This role will be managed by the Art Director and design alongside the Digital Experience and Corporate Branding creatives. The Sr. Designer of Customer Experience will take the visual direction of the corporate parent brand, create targeted style guides based on the customer journey, and apply those standards to all touchpoints. This designer will have a strong background in visual branding and creating visual style guides for different experiences under one parent brand. Their day could consist of providing visual direction / executing corporate materials that fall under the post-sales experience such as implementation materials, training initiatives, customer advocacy programs, and more. (Example of corporate materials: presentations, one pagers, templates, landing pages, product pages, whitepapers, guides, emails, apparel, style guides, and website, etc.)

As our Sr. Graphic Designer, Customer Experience you will:

• Will report into the Art Director on the Brand & Creative Services team
• Work closely with the Art Director to build up the brand tools for post-sales teams and create a strong and consistent brand experience throughout the customer journey
• Take creative strategy from Creative Director and Art Director for brand experiences
• Represent the Brand & Creative Services team with business partners from Implementation, Customer Experience, Customer Success, Training and Product
• Will focus on creating a visual identity for add-on/upsell products
• Oversee the visual strategy and quality assurance of materials for customer experience
• Collaborate with fellow business partners to understand how each initiative fits in the ServiceTitan brand experience
• Partner with the other designers to ensure the brand is being communicated in the other experiences and touchpoints; especially the website
• Participate in and occasionally lead weekly design reviews and creative reviews

• Design original graphic content, illustrations, infographics for key art on campaigns, materials and initiatives

• Proactively provide ideas to elevate the parent brand experience

To be successful in this role you will need:

• 6-8 years of relevant work experience
• Plus not mandatory: Bachelor’s degree in Art/Communications/Design
• Strong understanding of creating touch points specific to a customer audience
• Strong knowledge of printing procedures, photography, illustration and verbal and written communication
• Strong understanding of user journeys / experiences
• Strong understanding of the practice of UI/UX through web and product
• Illustrates concepts by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts
• Has great interpersonal relationship skills for business partners, higher-level executives and client interactions
• Must have incredible presentation-creation skills
• Must be able to manage multiple projects at once
• Strong knowledge of typography and design layout, digital photography and retouching
• Enthusiasm for contributing to the team and learning along the way
• Able to listen and understand feedback, and then implement that feedback into their work. (Able to communicate feedback during creative reviews as well)
• Fluency in the principles and practices of design composition, typographic hierarchy, illustration and production
• Expert in Adobe Creative Suite (Illustrator, Photoshop, and Indesign)
• Other programs: Figma, Microsoft Office, Google Workspace, Asana, and Keynote