Payroll Implementation Specialist

ServiceTitan’s Payroll Implementation Specialist serves as the front-line customer support for all things payroll. S/he will be a key resource in helping our customers by advising, onboarding, and supporting our customers on ServiceTitan payroll features. We are looking for a candidate who has payroll experience, excellent communication skills, and an obsession for customer success.

As our Payroll Implementation Specialist, you will:

• Contribute towards defining the customer facing onboarding and support processes for all payroll related products in ServiceTitan
• Provide expertise and recommendations on adoption of ServiceTitan payroll features
• Work with our payroll processor to onboard customers to ServiceTitan payroll features
• Serve as an escalation point for Customer Support teams as they assist customers in working through payroll-related issues
• Work with our Payroll processing partner when necessary to triage and resolve customer support tickets

To be successful in this role, you'll need:

• 2+ years of experience in a customer-facing role, payroll experience preferred
• Bachelor's Degree or equivalent experience preferred
• Exemplary verbal and written communication skills to facilitate daily interaction with customers
• Ability to understand and display empathy for customers
• Understanding of technology and software platforms
• Ability to build strong relationships internally and externally, and work effectively cross-functionally
• Results-driven, detail-oriented, and organized self-starter