HR Generalist

Our Mission

We partner with healthcare providers to maximize reimbursement from complex claims payers by having the best people, processes, products and performance.

Our Vision

We enable healthcare providers to do what they do best.

Position Summary

The HR Generalist serves as the first point of contact for employees and is the subject matter expert in diversified HR capacities such as employee relations, leave administration and company policies/procedures. This role assists in the coordination of all HR daily operations for the Tullahoma location. The HR Generalist also serves as a liaison between employees and management to answer questions or concerns regarding company policies, practices and regulations.

Key Responsibilities

• Be a key resource for employee questions across the full spectrum of HR topics, programs and policies.
• Respond to, investigate and resolve issues, complaints and conflicts. Partner with appropriate stakeholders, conduct investigations and provide recommendations/resolutions.
• Interpret & apply HR polices & procedures. Participate in communications across the business and throughout various levels of the organization including those pertaining to policies and procedures.
• Assist in identifying the need for, participate in and drive Performance Improvement Plans (PIP's) for the Tullahoma location in coordination with the HR Manager.
• Apply performance management, company discipline and attendance control policies as appropriate.
• Work with Tullahoma management to coordinate and conduct terminations and exit interviews.
• Work with Sr. HR Generalist and HR Manager to develop and/or organize or facilitate HR-related trainings for employees or management.
• Participates in administering the performance evaluation process.
• Assist with internal HR-related communications as needed.
• Manage the Caught Doing Good program.
• Monitor employee morale and company culture at the Tullahoma location and recommend new strategies to continually engage employees.
• Assist in any HR-related reporting and metrics.
• Maintain personnel records, in compliance with Federal, State and local laws, for all Tullahoma staff.
• Maintain labor law posters and HR boards for Tullahoma location. Review on a quarterly basis and update as needed.
• Keep up to date with the latest HR trends and best practices.
• Assist in administrative tasks for onboarding, new hire orientation, and exit interviews, including entering data into HR information systems and auditing for accuracy and compliance.
• Assist Talent Acquisition Specialists in I-9 and E-Verify process, as needed.
• Handle the entire leave of absence process for all locations including FMLA, personal leave and short-term disability.
• Oversee the ADA accommodation process for all locations.
• Handles requests for verifications of employment for all locations.
• Assist in the planning and coordination of company events and programs.
• Assist HR Manager and Sr. HR Generalist with all yearly required reporting and filing for all locations.
• This position has no direct supervisory responsibility, but does serve as a coach and mentor for other positions in the department.
• Use of independent judgment and discretion as it relates to responsibilities detailed above.
• Other duties as required.

Requirements and Qualifications

• Bachelor's Degree in Human Resources, Business, Psychology or other related field of study.
• 3-5 years of experience in HR support function.
• SHRM-CP or PHR preferred.
• High-level of knowledge and understanding of federal and state laws relating to employment law and benefit plans including ERISA, HIPAA, COBRA and FMLA/ADA.
• Experience with HRIS systems required.
• An equivalent combination of education and experience will be considered.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites

• Possesses a strategic mindset and thrives in taking ownership and holding self and others appropriately accountable.
• Has a passion for providing exceptional customer service both internally and externally.
• Demonstrated ability to successfully work collaboratively within a team and cross-functionally.
• High tolerance for ambiguity and change, enjoys working in a fast-paced environment.
• Wants to have a direct impact on Company growth.
• Must be able to manage conflicting priorities, while being extremely adaptable and flexible.
• Highly detail-oriented and ability to multi-task and manage multiple projects with competing deadlines is essential.
• Demonstrated propensity to take initiative.
• Skilled in negotiation, judgment and decision-making.
• Strong follow-through and customer service orientation.
• Proficiency in Microsoft Office suite of applications, experience with applicant tracking and HRIS systems.
• Driven, go-getter mentality.
• Must be able to remain in a stationary position 50% of the time.
• Occasionally moves about inside the office to access office equipment, etc.
• Constantly operates a computer and other office equipment such as a copy/scan/print machine, phone and computer.
• Frequently communicates with employees, management, candidates and community organizations. Must be able to exchange accurate information in these situations.