Account Manager

Jonathan Wesley is currently seeking an Account Manager to join our team in our Oakbrook Terrace headquarters.

About the role:

• The Account Manager is responsible for the processes and systems related to acquiring new customers.
• Account Managers will work as our sales team; advising on products and advocating for our client.
• Must be able to articulate industry and product knowledge to customers (training provided).
• Must be able to assure complete customer satisfaction through all stages of the sales process.
• Must be able to establish and maintain strong relationships throughout the sales cycle. Promote revenue growth, productivity, and exceptional levels of customer satisfaction.

What you’ll do:

• Key contact for customers regarding product needs
• Establishing new, and maintaining existing, relationships with customers
• Managing and interpreting customer requirements to meet customer needs
• Assisting clients with understanding what product will best satisfy their needs
• Document customer transactions accurately and completely
• Provide accurate pricing information for customer accounts
• Help with account status and eligibility
• Preparing reports for management team such as weekly call logs, weekly quote review, etc.
• Assist Sales Manager in meeting regular sales targets
• Providing pre-sales technical assistance and product education
• Liaising with other members of the sales team
• Solving client problems, identifying client concerns and communication to management and facilitate to resolution
• Be able to think fast on your feet
• Complying regulatory requirements and industry standards and specifications
• Ensure perfect entry of orders and resolve issues as required
• Update customer information as needed
• Identify and eliminate the cause of cancelations and related issues
• Maintain professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner
• Focus on growth in new and assigned territories
• Daily sales reporting via Salesforce tablets

Our ideal candidate:

Education and Experience

• Bachelor’s Degree in Sales, Marketing, Business Administration, or other related fields; or equivalent work experience in a similar environment.
• 3-5 years account management / inside sales (not call center) experience.
• Energy or energy services experience is a plus.
• Strong customer service orientation.
• Organized with refined follow-up skills.
• Proficiency in computer/tablet skills: Microsoft Office Applications and CRM software; Salesforce preferred.

Skill Requirements and Certifications

• Energetic and self-started, with integrity
• Excellent Customer relations skills
• Strong interpersonal communication and organization skills
• Detail oriented with solid organizational skills
• Team player
• Customer Focus
• Excellent communication skills both verbal and written.
• Troubleshooting/problem solving skills.

What we offer:

• Compensation including hourly pay based upon relevant experience and education.
• Additional uncapped commissions and bonuses.
• Continued education.
• Professional development and assistance.
• Career opportunities; promoting from within.
• Company paid travel opportunities.