Customer Experience Executive / Manager
(No experience required)₹2.4L – ₹4.8L
Published: 4 weeks ago
Country Bean
Building the future of coffee
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedSkills
Excellent Oral and Written Communication
Hiring contact
Aneesh SatnaliwalaThe Role
This is a unique opportunity to work with a high growth direct-to-consumer (D2C) company in the food and beverage space - to join our core team and help shape our brand.
As a Customer Experience Executive, you own and contribute to messaging across all stages of the customer lifecycle. From new users to repeat users — you will help resolve customer issues, move metrics and deliver happiness.
Responsibilities:
- Work well under pressure to deliver a WOW experience for our customers through email, chat and phone support
- Harness our knowledge base to inform solutions that balance customer needs with business goals
- Liaison with various teams, including operations and logistics to resolve customer issues within deadlines
- Champion the Country Bean brand voice and tone throughout all channels
- Increase automation, implementing best practices at scale, and driving satisfaction, retention, and cross-sell/upsell
Requirements:
- 0-5 years of work experience
- Bachelor's degree
- Excellent written and oral communication skills
- Fluent in English and Hindi
- Deadline-driven with strong time management skills
- Strong attention to detail with organization skills
More about Country Bean
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