Jr Customer Success Manager

We are looking for a passionate Jr. Customer Success Manager to join our team, be responsible for nurturing and growing a portfolio of accounts, leading marketing and communications strategies for our clients, and ensuring delivered customer service above clients’ expectations.

Growth-X is a bootstrapped startup helping companies automatically generate highly targeted leads across multiple platforms. Among Growth-X’s customers are early-stage startups, small/medium businesses, and large-scale companies such as Dell, WeWork, PayPal, and many more.

RESPONSIBILITIES

• Support and follow new customers during the whole onboarding process, advising them on how to utilize the software based on their needs, audience, and business plan.
• Develop strong customer relationships promoting satisfaction, retention, and loyalty.
• Identify customers with low-performing campaigns, investigate the reasons and suggest solutions.
• Work with colleagues to ensure the highest quality of service is delivered to all clients and prospects so all relevant requests are handled correctly.
• Work with CRMs to maintain accurate records of all customer details, dialog and sales opportunities.

ABOUT YOU

• Outstanding team player, love life, enjoy solving problems and helping people.
• You’re a people person, with tons of patient that successfully build relationships with customers and fellow colleagues.
• Detail oriented.

REQUIREMENTS

• English Level - Full professional proficiency
• 1+ years achieving success in one or more of the following: Business Development, Customer Success, Product, or Marketing.
• Excellent written and verbal communication skills and solid computer skills
• Experience working within the technology industry
• Bachelor’s Degree (Business major is a plus)
• This is a full-time position in our office in Midtown Miami.